Part Time Customer Service Representative – Remote Evening Shift at arenaflex

At arenaflex, we're dedicated to providing exceptional customer service and support to our community. As a Part Time Customer Service Representative, you'll play a vital role in dispatching emergency service calls, providing customers with emergency pricing, and answering, screening, and forwarding calls. If you're passionate about delivering outstanding customer experiences and have a knack for multitasking, we want to hear from you!

About arenaflex

arenaflex is a leading provider of life safety solutions, serving the community with a commitment to excellence and customer satisfaction. Our team is passionate about making a difference in the lives of our customers, and we're looking for like-minded individuals to join our ranks. As a customer service representative, you'll have the opportunity to work in a fast-paced environment, develop your skills, and contribute to the success of our organization.

Job Responsibilities

As a Part Time Customer Service Representative, you'll be responsible for:

• Providing exceptional customer service by dispatching emergency service calls, providing customers with emergency pricing, and answering, screening, and forwarding calls
• Creating and dispatching orders and dispatching technicians promptly to ensure timely resolution of customer issues
• Providing product and service information to customers, including routing calls to other team members for additional support
• De-escalating situations by offering patience and support to customers
• Analyzing data to determine answers to questions from customers or members of the public
• Providing information to customers about customer location, including the location of departments or offices, employees within the organization, or services provided
• Assisting in special projects assigned, including reports and analyzing data
• Special handling of customer support by tracking and follow-up information requests

Key Qualifications

To succeed in this role, you'll need:

• Call Center or Customer Service experience (preferred)
• Excellent phone skills, including familiarity with working a multi-line phone system
• Excellent listening skills and an empathetic voice and manner
• Minimum typing ability of 30 words per minute
• Ability to learn and utilize new and existing computer software in a proficient and timely manner
• Ability to thrive in a fast-paced environment and multitask while assisting customers
• Desire and interest to learn about the life safety field (prior experience a plus)
• Entry-level knowledge of Microsoft Outlook, Microsoft Word, Microsoft Excel, or any other specialty system needed to properly perform job functions
• Ability to work independently and as part of a team
• Strong organizational skills, punctuality, and dependability
• Integrity that aligns with arenaflex's company values

Physical Requirements

This role is remote with onsite training at our office in Elgin, IL. Sitting at a desk and speaking on the phone, using a computer are typical requirements of this role.

Why arenaflex?

At arenaflex, your work will have a direct impact on the safety of our community. We offer a rewarding career with opportunities for growth, competitive pay, and comprehensive benefits, including medical, dental, and vision coverage from day one. The starting pay for this role is $18-19 hourly.

Equal Opportunity Employer

arenaflex is an equal-opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.

How to Apply

If you're ready to make a difference and take your career to the next level, we want to hear from you! Please submit your application, including your resume and a cover letter, to [email protected].

Benefits

* Competitive hourly rate: $18-19

• Comprehensive benefits, including medical, dental, and vision coverage from day one
• Opportunities for growth and professional development
• Collaborative and dynamic work environment
• Flexible scheduling to accommodate your needs

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

arenaflex is an equal-opportunity employer, committed to providing a workplace that is free from discrimination and harassment. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.

Know Your Rights

arenaflex is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Apply Job! Apply for this job