Experienced Entry-Level Customer Service Representative – Financial Customer Associate (FCA) – Omaha / Lincoln, NE Area ONLY

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join arenaflex as an Entry-Level Customer Service Representative, also known as a Financial Customer Associate (FCA), in our Omaha / Lincoln, NE area office.

About arenaflex

arenaflex is a leading provider of innovative financial solutions, dedicated to empowering individuals and families to achieve their financial goals. Our team of passionate professionals is committed to delivering exceptional customer experiences, and we're seeking like-minded individuals to join our ranks. As a Financial Customer Associate, you'll play a vital role in helping our customers feel more confident, make clearer decisions, and achieve their financial dreams.

Job Summary

As a Financial Customer Associate, you'll be responsible for providing exceptional customer service to our clients, answering questions about their 401k account balances, and assisting with withdrawals, loans, and account maintenance. You'll also have the opportunity to develop your skills and knowledge in a supportive environment, with a focus on continuous learning and growth.

What to Expect

As a new Financial Customer Associate, you'll embark on a comprehensive training program, designed to equip you with the skills and knowledge you need to succeed in this role. Here's what you can expect:

• Training Cohort: Join a training cohort of associates during the first 14 weeks, where you'll learn about the financial services industry, develop your skills, and gain new experiences.
• Customer Calls: Start with basic customer calls and progress to more sophisticated calls related to our clients' 401K plans.
• Team Activities: Participate in team activities, receive well-being support, and career coaching to help you grow and develop in your role.
• Rewards & Recognition: Celebrate your achievements as you progress through the program.
• Flexible Scheduling: Enjoy a full-time hourly phone position with the opportunity to work extra hours based on business needs and your availability.

The Skills You Bring

To succeed as a Financial Customer Associate, you'll need to possess the following skills and qualities:

• Effective Communication: Establish rapport and relationships with customers through clear and concise communication.
• Great Listening Skills: Listen attentively to customers, empathize with their challenges, and provide solutions that meet their needs.
• Proficiency in Technology: Navigate and troubleshoot basic technology issues or systems with ease.
• Problem-Solving: Handle a variety of situations and conversations, driving towards a resolution that meets the needs of all parties involved.
• Self-Motivation: Demonstrate strong social skills, energy, and passion for the team and the role.
• Minimum 1 Year of Customer Service Experience: Bring a minimum of 1 year of customer service experience to the table, with a strong track record of delivering exceptional customer experiences.
• High School Diploma or GED: Possess a high school diploma or equivalent, with a strong foundation in communication, problem-solving, and customer service.

The Value You Deliver

As a Financial Customer Associate, you'll deliver the following value to our customers:

• Passion for Helping: Demonstrate a genuine passion for helping others, with a focus on delivering exceptional customer experiences.
• Continuous Learning: Embrace continuous learning, applying new concepts, and using training and experience to assist with decision-making.
• Outstanding Customer Service: Provide outstanding customer service and communication via voice or digital channels.

Our Investments in You

At arenaflex, we're committed to investing in our employees' growth and well-being. Our benefit programs are designed to help you strike the perfect balance between work and life. Some of the benefits we offer include:

• Flexible Scheduling: Enjoy a full-time hourly phone position with the opportunity to work extra hours based on business needs and your availability.
• Overtime Hours: Encouraged during peak call periods to help you earn extra income.
• Well-being Support: Receive support and resources to help you manage your physical and mental well-being.
• Career Coaching: Participate in career coaching to help you grow and develop in your role.

Certifications

* Customer Service: Develop your skills and knowledge in customer service, with a focus on delivering exceptional customer experiences.

Shifts and Hours

* Monday – Friday: Work a standard Monday-to-Friday schedule, with 40 hours per week.

• Open Availability: Have open availability from 7:30am to 11:00pm CST, with the opportunity to work extra hours based on business needs and your availability.

Hybrid Working Model

arenaflex's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and culture, but we also value the benefits that working offsite offers our associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

How to Apply

If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others, we invite you to apply for this exciting opportunity. Click the link below to learn more and apply: Apply Job! Apply for this job