Bilingual Customer Data Analyst

Grainger Canada is a leading industrial distributor serving millions of customers worldwide. They are seeking a Bilingual Customer Data Analyst to analyze customer pricing contracts, initiate contract renewals, and provide suggested pricing for new business opportunities, impacting profitability and customer management decisions.

Responsibilities

• Analyze and suggest pricing, make recommendations for margin mix on new and existing customer pricing contracts and product files
• Analyze pricing trends, obtain customer, market and competitive information from National Accounts Managers and Business Managers to be used in pricing analysis and suggested pricing
• Provide pricing analysis on changes to product files
• Within the Proposal process work closely with business opportunity owner in pricing strategies on product file
• Within the Implementation process work with opportunity owner in developing contract model and make recommendations on margin mix
• Initiate pricing files for upcoming contract expiries; follow up with NAMs, BMs, PRG and Charge Back to secure expected contract renewals
• Make recommendations to Business Managers, National Account Mangers, Directors and General Managers during pricing strategy discussions as necessary
• Provide ad hoc analysis on specific National Accounts as needed
• Work closely with National Accounts Sales, Proposals and Business Support teams
• Provide other assistance, as required, to the overall National Accounts Team

Skills

• Bilingual in French and English; the position requires communication and partnership with different stakeholders in both languages
• Post Secondary Education in Business and applied Arts
• Strong working knowledge of Microsoft Office applications, specifically Excel and Access; programming in Visual Basic is a definite asset
• Strong organizational, analytical and problem solving skills
• High degree of accuracy and attention to detail
• Proven time management and prioritization skills; ability to multitask and work in a fast-paced environment
• Excellent verbal and written communication skills in French and English
• Exceptional business acumen and professional attitude
• Excellent team player
• Proven strong customer focus and sales orientation
• Well-rounded safety and industrial product knowledge acquired through prior experience or education
• Must demonstrate initiative and the ability to work with minimal supervision

Benefits

• Medical, dental, vision and prescription drug coverage
• Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
• Life insurance coverage, including spousal and dependent life insurance
• Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
• Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
• Educational & Professional Membership Fee Assistance program
• Employee discounts, team member perks and more!

Company Overview