Experienced Customer Service Representative (Annuities) - Remote Opportunity at arenaflex

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed expectations. As a leading provider of IT services, we're passionate about empowering our customers to modernize their operations and drive innovation across their entire IT estate. We're now seeking an experienced Customer Service Representative to join our Annuities team, working remotely from the USA.

About arenaflex

arenaflex is a global company that helps organizations run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. Our expertise spans the Enterprise Technology Stack, including business process outsourcing, insurance, analytics, and engineering, applications, security, cloud, IT outsourcing, and modern workplace. We're committed to delivering excellence for our customers and colleagues, and we're excited to welcome talented individuals like you to our team.

Job Summary

As a Customer Service Representative on our Annuities team, you'll be responsible for handling customer service inquiries via telephone and/or email, resolving problems, and providing high-quality service to our Brighthouse Annuity customers. You'll use computerized systems to track, gather information, and troubleshoot issues, while maintaining quality service by following policies and procedures and reporting needed changes. You'll also contribute to team efforts by accomplishing related job duties and achieving results.

Key Responsibilities

* Respond to customers, agents, and broker/dealers' requests via telephone or email, providing high-quality service for our Brighthouse Annuity customers who have insurance or other financial service products or benefit plans.

• Research and respond to questions regarding status updates, policy provisions of fixed and variable annuities, errors, application & contract discrepancies, and processing delays.
• Educate Financial Service Representatives on market requirements, processes, contract provisions, and annuity products and the client's website.
• Efficiently process transactions and track responses to ensure completion.
• Enhance and strengthen the relationship between the customer and Brighthouse Financial using strong communication skills, keen listening skills, and empathy.
• Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer's inquiry.
• Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal, and high-quality service skills.

Essential Qualifications

* High School diploma

• 1-2 years of customer service experience
• Ability to work a shift during the hours of operation of 7:30 AM to 5:30 PM Monday – Friday; must be flexible in regard to overtime & shift worked, which may change based on business needs.
• Must obtain FINRA (formerly NASD) Series 6 license within 90 days of hire
• Outstanding customer service skills and dedication to providing exceptional customer care
• Exceptional listening and analytical skills
• Solid time management skills
• Ability to multitask and successfully operate in a fast-paced, team environment
• Must adapt well to change and successfully set and adjust priorities as needed

Preferred Qualifications

* Some college experience or a trade or professional certification

• Insurance or Financial Services industry experience or Product-specific experience
• Prior Call Center experience is preferred
• Demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting, and marketing functions
• Passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment
• Strong computer/keyboard skills as well as solid math, analytical, and problem-solving skills

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong listening and analytical skills
• Ability to work in a fast-paced, team environment
• Adaptability and flexibility in a dynamic work environment
• Strong problem-solving and critical thinking skills
• Ability to multitask and prioritize tasks effectively
• Excellent time management and organizational skills
• Strong computer/keyboard skills and proficiency in software applications

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including:

• On-the-job training and mentorship
• Professional certifications and licenses
• Leadership development programs
• Cross-functional training and opportunities
• Access to industry-leading tools and technologies

Work Environment and Company Culture

arenaflex is a dynamic and inclusive work environment that values diversity, equity, and inclusion. We're committed to creating a workplace that's welcoming and supportive of all employees, regardless of their background, culture, or identity. Our company culture is built on the following values:

• Customer-centricity
• Innovation and creativity
• Collaboration and teamwork
• Integrity and ethics
• Continuous learning and development

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Salary range: $31,800 - $52,000 per year
• Comprehensive benefits program, including health, dental, and vision insurance coverage
• Employee wellness programs
• Life and disability insurance
• Retirement savings plan
• Paid holidays and paid time off

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all employees, regardless of their background, culture, or identity. Apply for this job