Experienced Customer Support Associate - Work from Home - Olathe, KS
At arenaflex, we're on a mission to revolutionize the way customer support is delivered. As a leading innovator in the industry, we're committed to providing exceptional experiences for our clients and their customers. We're now seeking a talented and dedicated Customer Support Associate to join our team and help us achieve our goals.
About arenaflex
arenaflex is a dynamic and rapidly growing company that's passionate about delivering innovative solutions to our clients. Our team is comprised of talented individuals who share a common goal: to provide exceptional customer experiences that drive business results. We're proud to be an equal opportunity employer and are committed to creating a diverse and inclusive work environment.
Job Description
As a Customer Support Associate at arenaflex, you'll play a critical role in delivering exceptional customer experiences through inbound and outbound calls, emails, and chats. You'll be responsible for qualifying callers for programs, products, or services offered by our clients, and providing personalized support to resolve customer inquiries and issues.
Key Responsibilities
* Qualify callers for programs, products, or services offered by our clients through outbound and inbound calls, emails, and chats
- Provide personalized support to resolve customer inquiries and issues in a timely and professional manner
- Utilize product knowledge to address customer concerns and provide solutions
- Collaborate with internal teams to resolve complex customer issues
- Meet or exceed performance metrics, including call volume, quality, and customer satisfaction
- Participate in ongoing training and development to enhance product knowledge and skills
Requirements
* High School Diploma or GED required
- Excellent verbal and written communication skills
- Working knowledge of Windows-based operating systems, including Google Chrome
- Ability to demonstrate product knowledge once nesting period is complete
- Ability to adapt in a fast-changing environment
- Own a computer at home that meets the minimum workstation requirements:
+ Processor: Intel Core i5 2.1GHz or better or AMD equivalent (Ryzen 5 or better) + Operating System: Windows 10 (32-bit / 64-bit) or higher + RAM: 8GB or more
- Webcam
- High-speed internet access with download speed of at least 100 and upload speed of at least 10
- Must have a desk/workstation in a quiet workspace
- Must be able to attend a full 2-week mandatory virtual training Monday-Friday 9am-5pm EST (8am-4pm CST)
Benefits
* Remote work
- Remote training
- For full-time employees only:
+ Medical, dental, vision, STD, LTD, life, and AD&D after 90-day probationary period if elected + 401(k) after 90-day probationary period if elected + PTO after 6 months of employment
What We Offer
* Competitive hourly rate of $10.00 per hour ($7.25 per hour during training)
- Opportunities for career growth and advancement
- Collaborative and dynamic work environment
- Ongoing training and development to enhance product knowledge and skills
- Recognition and rewards for outstanding performance
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application online, and we'll be in touch to discuss your qualifications further.
Equal Opportunity Employer
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees.
Location
Olathe, KS
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