Experienced Customer Experience Representative – North America

At arenaflex, we're on a mission to empower our users in growing their online businesses. As a leading Customer Relationship Management (CRM) suite, we're dedicated to providing a unified view of the customer journey in one easy-to-use platform. With our intuitive marketing and sales tools, businesses can efficiently build meaningful customer relationships at scale in a fast-changing digital world. We're currently looking for enthusiastic Customer Experience representatives in North America who excel in technical support and can effectively translate our clients' business needs into practical use of our platform. If you're looking for a fast-paced and exciting environment where your potential for growth and development is unlimited, then we invite you to join our team!

About arenaflex

arenaflex, formerly known as Sendinblue, is the leading CRM suite designed to efficiently build meaningful customer relationships at scale. With our reliable technology and 75+ integrations, businesses can deliver unparalleled customer experiences, reduce costs, and drive sales in one CRM suite. Today, more than 500,000 businesses across 180 countries, including Sodexo, Louis Vuitton, Carrefour, eBay, and Michelin, trust arenaflex's technology to grow their business. As a recipient of the 2022 Best in Biz SMBs and 2023 Built In Best Places to Work awards, we truly value creating a space where our team members and clients feel heard and respected. Our global operations are headquartered in Paris, and we're proud to have reached the coveted Centaur status with $100M ARR in January 2023. With over 800 employees globally, we're committed to empowering our users and driving growth in the digital world.

Key Responsibilities

As a Customer Experience Representative, you will be instrumental in supporting our users every step of the way. Your key responsibilities will include:

• Managing and resolving daily client tickets via email and phone in a timely and professional manner
• Answering all incoming client calls with professionalism, using the appropriate tone
• Ensuring that clients' questions and problems are addressed properly and in a timely manner
• Handling challenging customers and escalating complex issues outside of the department when necessary
• Striving to provide all customers with an exceptional experience by going above and beyond their expectations
• Cultivating strong client relationships and collaborating closely with the tech team to identify and address bugs
• Having a deep understanding of email best practices, along with extensive knowledge of our platform and the tools available to assist our valued customers
• Developing a solid understanding of technical aspects related to email marketing, such as DNS record creation/modification, and the arenaflex API

What Will Contribute to Your Success

To succeed in this role, you'll need:

• Excellent written and spoken communication skills in English. Additional languages are a plus
• Customer-focused with the ability to build strong customer relationships and instill confidence
• At least 1+ year of experience in customer service
• 1+ year of experience in technical marketing support, including knowledge of marketing automation, email marketing principles and practices, CRM systems, or digital advertising platforms
• Ability to adapt to our office culture, which combines a friendly and relaxed atmosphere with a strong emphasis on professionalism, as well as value highly collaborative teamwork and seamless integration into our supportive framework

What We Offer

At arenaflex, we're committed to providing a supportive and collaborative work environment that fosters growth and development. Some of the benefits we offer include:

• Hybrid work options
• Bi-Annual Global Team Building Trip
• Health/vision/dental benefits - Employer-sponsored
• Lunch on us! Monthly lunch-stipend
• Parental leave top-up (up to 22 weeks)
• Simple IRA with an employer contribution match
• Opportunities for professional development
• Social, green and rainbow alliance committees to take care of environmental and social matters
• Work with an international and collaborative scale-up in a hyper-growth environment
• Tons of fun team outings/activities and more!

Compensation

The salary for this role is $40,000 - $50,000 per year, depending on experience.

Location

The role is based in Austin, TX, with flexible working hours and remote work options available.

Diversity and Inclusion

At arenaflex, we're committed to diversity and inclusion. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination.

Work-Life Balance

We value work-life balance and offer flexible working hours and remote work options to ensure that our team members can maintain a healthy balance between work and personal life.

Apply Now

If you're passionate about delivering exceptional customer experiences and are looking for a fast-paced and exciting environment where your potential for growth and development is unlimited, then we invite you to apply for this role. Don't miss out on this opportunity to join our team and be part of a leading CRM suite that's empowering businesses to grow their online presence. Apply for this job