Experienced Customer Service Representative II – Patient Access and Prior Authorization Specialist

At arenaflex, we are dedicated to delivering exceptional patient care and experiences through our innovative healthcare solutions. As a leading provider of cutting-edge medical technologies, we are seeking an experienced and compassionate Customer Service Representative II to join our team. In this critical role, you will play a vital part in ensuring seamless patient access to our therapies, working closely with physician offices, payers, and other stakeholders to facilitate prior authorization and resolve any issues that may arise.

About arenaflex

arenaflex is a dynamic and forward-thinking organization that is revolutionizing the healthcare industry with our cutting-edge medical technologies. Our mission is to improve patient outcomes, enhance the quality of life, and provide unparalleled customer service. With a strong commitment to innovation, collaboration, and excellence, we are shaping the future of healthcare and creating a better world for all.

Job Summary

As a Customer Service Representative II, you will be responsible for verifying prior authorization requirements, obtaining authorization when necessary, and ensuring patient insurance coverage and benefits. You will work closely with physician offices, payers, and other stakeholders to facilitate patient access to our therapies, resolve any issues that may arise, and provide exceptional customer service. This is a remote opportunity based in California, with a duration of 24 months and a competitive hourly rate of $20.00 to $25.00.

Responsibilities

* Validates insurance patient's coverage, communicates any issues with benefits or coverage to the appropriate managers

• Checks the requirements for prior authorization and initiates as required
• Coordinates required paperwork, clinical notes, and forms for submission to support requests and initiates as required
• Follows up frequently to ensure visibility on authorization status throughout the approval process
• Basic knowledge of payer payment processes with detailed knowledge of the payer prior authorization process
• Basic ICD9/10 and CPT code familiarity, expert knowledge on a subset of Client therapy codes
• Superior customer service skills with outstanding communication skills to use with various stakeholders, including physicians, sales representatives, payer representatives, utilization reviewers, and internal and external stakeholders
• Advanced Client Excel skills, with the ability to learn and use multiple CRM software programs as needed
• Good organizational skills with the ability to handle multiple inquiries at the same time and critical problem-solving skills with high attention to detail

Essential Qualifications

* 2+ years of experience in customer service, preferably in a healthcare or medical technology setting

• Strong communication and interpersonal skills, with the ability to work effectively with various stakeholders
• Basic knowledge of payer payment processes and prior authorization requirements
• Familiarity with ICD9/10 and CPT codes, with expert knowledge on a subset of Client therapy codes
• Advanced Excel skills, with the ability to learn and use multiple CRM software programs as needed
• Good organizational skills, with the ability to handle multiple inquiries at the same time and critical problem-solving skills with high attention to detail

Preferred Qualifications

* Experience working in a remote or virtual environment

• Familiarity with multiple CRM software programs
• Certification in customer service or a related field
• Experience working with physician offices, payers, and other healthcare stakeholders

Skills and Competencies

* Excellent communication and interpersonal skills, with the ability to work effectively with various stakeholders

• Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions
• Good organizational skills, with the ability to handle multiple inquiries at the same time
• Advanced Excel skills, with the ability to learn and use multiple CRM software programs as needed
• Familiarity with ICD9/10 and CPT codes, with expert knowledge on a subset of Client therapy codes
• Basic knowledge of payer payment processes and prior authorization requirements

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Customer Service Representative II, you will have opportunities to:

• Develop your skills and expertise in customer service, prior authorization, and patient access
• Work closely with our experienced team members to learn and grow in your role
• Participate in ongoing training and development programs to enhance your knowledge and skills
• Take on new challenges and responsibilities as you grow and develop in your career

Work Environment and Company Culture

arenaflex is a dynamic and collaborative organization that values innovation, excellence, and customer service. Our work environment is fast-paced and challenging, with a strong focus on teamwork and collaboration. We offer a competitive compensation package, including a competitive hourly rate, comprehensive benefits, and opportunities for career growth and development.

Compensation, Perks, and Benefits

* Competitive hourly rate of $20.00 to $25.00

• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for career growth and development

Conclusion

If you are a motivated and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a Customer Service Representative II at arenaflex, you will play a vital role in ensuring seamless patient access to our therapies and providing unparalleled customer service. Join our dynamic team and take the first step towards a rewarding and challenging career in healthcare. Apply now and become a part of the arenaflex team! Apply for this job