Experienced Customer Care Pharmacy Technician – FULLY REMOTE POSITION FOR DFW TX RESIDENTS ONLY

Join arenaflex, a leading healthcare solutions provider, in a dynamic and rewarding role as a Customer Care Pharmacy Technician. This is a fully remote position, offering the flexibility to work from the comfort of your own home while serving the needs of arenaflex customers. As a valued member of our team, you will play a critical role in delivering exceptional customer service, resolving issues, and ensuring quality services are provided to our customers.

About arenaflex

arenaflex is a forward-thinking healthcare solutions provider dedicated to delivering innovative and patient-centered care. Our mission is to empower individuals to take control of their health and well-being by providing accessible, affordable, and high-quality healthcare services. With a strong commitment to excellence, arenaflex strives to create a culture of collaboration, innovation, and continuous improvement.

Job Summary

We are seeking a highly skilled and customer-focused Customer Care Pharmacy Technician to join our team. As a Customer Care Pharmacy Technician, you will be responsible for providing exceptional customer service, resolving issues, and ensuring quality services are provided to our customers. This role requires a strong understanding of pharmacy services, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Responsibilities

* Answer pharmacy customer inquiries and resolve issues/concerns in a timely and efficient manner

• Provide accurate and up-to-date information about products and services
• Maintain accurate records of customer interactions and transactions
• Check to ensure that appropriate changes were made to resolve customers' problems
• Contact customers to respond to inquiries or to notify them of investigation results
• Meet customer satisfaction targets and performance goals as set by supervisor
• Handle medium to large call volumes on a consistent basis
• Respond to customers via phone or internet
• Handle authorizations and overrides for emergent fill medication for veterans as well as Marshal inmates
• Generate faxes and emails
• Update requested doctors to POC lists
• Update requested formulary changes
• Set-up and update of new clinic for the VA
• Assisting Account Managers with new pharmacy USM detainee RX program
• Medical claim questions
• Contact jail facilities to get verification on inmates
• USMS support (eligibility, PA's, and record changes)
• Clarify information on formulary for the VA
• Handle prior authorizations from VA Pharmacy and rejections from retail pharmacy
• Training of new staff
• Perform other job-related duties as assigned

Essential Qualifications

* Active TX Pharmacy Technician Certification (CPhT) required at hire

• High School graduate required
• One to three years related experience in a pharmacy environment or pharmacy customer service center
• Excellent communication and interpersonal skills
• Ability to work effectively in a fast-paced environment
• Strong attention to detail and organizational skills
• Ability to maintain accurate records and files
• Ability to work independently and as part of a team
• Ability to adapt to changing priorities and deadlines

Preferred Qualifications

* Ability to fluently speak, read, and write in English

• Bilingual (Spanish) is a plus but not required
• A thorough, dependable, detail-oriented approach to work with excellent communication skills
• Ideal candidate must possess attentive listening skills and the ability to provide a high level of customer service experience
• Knowledge of pharmacy services preferred
• Knowledge of Federal section healthcare preferred
• Demonstrated ability to work with a team of colleagues who represent a diversity of work and conflict resolution styles

Work Environment

* General office environment

• Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time
• The working environment is generally favorable
• Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.
• Work is generally performed within an office environment, with standard office equipment available

Compensation and Benefits

* Competitive hourly rate: $21.00 to $23.00 per hour (DOE)

• Comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and holidays
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [arenaflex website]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.

Note

arenaflex is a fully remote position, and candidates must be residents of the DFW, TX area to be considered. The initial training period will be completed in person, in office, before transitioning to a fully remote work environment. Apply for this job