Experienced Patient Care Customer Service Representative – Evening & Weekend Shifts

Join arenaflex, a national leader in providing innovative healthcare solutions, as a Patient Care Customer Service Representative working evenings and weekends in a remote setting. At arenaflex, we're dedicated to empowering patients to manage their health and treatment at home. Our team of passionate professionals is committed to delivering exceptional customer care, and we're seeking a highly motivated and empathetic individual to join our Sleep Central (After Hours Call Center) team in Murray, KY. As a Patient Care Customer Service Representative, you'll play a vital role in ensuring our patients receive the highest level of care and support.

About arenaflex

arenaflex is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. With hundreds of locations across 45 states, we provide high-quality medical products, services, and outstanding customer care.

Job Information

Summary

We're seeking a dedicated Patient Care Coordinator to join our Sleep Central (After Hours Call Center) team in Murray, KY. As a Patient Care Customer Service Representative, you'll be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner. This is a remote position, and you'll work five days a week, including every Saturday and Sunday, as well as three evening shifts during weekdays starting at or after 4:00 pm Central time.

Key Responsibilities

* Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling

• Obtain medically necessary documentation
• Process patient orders through our online pharmacy system
• Resolve tracking issues and reschedule shipping orders for patients
• Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
• Verify orders are complete
• Perform other duties as assigned

Essential Qualifications

* High school diploma or GED equivalent

• Experience in the medical field and administrative record management
• Strong customer service background
• Valid driver's license in the state of residence with a clean driving record (when applicable for the position)

Preferred Qualifications

* Background investigation (company-wide)

• Drug screen (when applicable for the position)
• Medical terminology
• Multi-tasking and attention to detail
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Ability to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division

Skills and Competencies

* Effectively communicate in English, both oral and written

• Helpful, knowledgeable, and polite while maintaining a positive attitude
• Interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Medical terminology
• Multi-tasking and attention to detail
• Self-motivation, organized, time-management, and deductive problem-solving skills

Work Environment and Company Culture

As a remote employee, you'll have the flexibility to work from home while still being part of a dynamic and supportive team. arenaflex values diversity, equity, and inclusion, and we're committed to creating a workplace that's welcoming and inclusive for all employees. Our company culture is built on a foundation of respect, empathy, and open communication.

Compensation and Benefits

* Competitive salary

• Quarterly bonus opportunity
• 100% remote work from home, day one of employment
• Must live in the US and live within 60 miles of any arenaflex location
• Generous paid time off and paid holidays
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)

Career Growth Opportunities and Learning Benefits

arenaflex is committed to the growth and development of our employees. We offer a range of training programs, mentorship opportunities, and career advancement possibilities. As a Patient Care Customer Service Representative, you'll have the opportunity to develop your skills and expertise in a dynamic and supportive environment.

How to Apply

If you're a motivated and empathetic individual who is passionate about delivering exceptional customer care, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful for all employees, and we're proud to be an equal opportunity employer of minorities, females, protected veterans, and individuals with disabilities. Apply for this job