Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance

Are you a tech-savvy individual with a passion for helping others? Do you thrive in a fast-paced environment where no two days are the same? Look no further than arenaflex, a leading organization in the industry, where we're urgently hiring for a Service Desk Specialist/Live Chat Agent to join our team in Denver, CO/REMOTE.

About arenaflex

arenaflex is a dynamic and innovative company that's revolutionizing the way we approach technology and customer support. With a strong focus on collaboration, creativity, and continuous learning, we're committed to empowering our employees to grow and succeed in their careers. As a Service Desk Specialist/Live Chat Agent, you'll be part of a talented team that's dedicated to delivering exceptional customer experiences and ensuring the smooth operation of our myColorado application.

Job Summary

We're seeking an experienced Service Desk Specialist/Live Chat Agent to provide critical assistance to our customers, troubleshooting and resolving issues with our mobile application. As a key member of our team, you'll be responsible for providing Tier I support, installing software on supported devices, and employing Incident Management procedures to enter tickets into our tracking system. If you're a motivated individual with a strong technical background and excellent communication skills, we encourage you to apply for this exciting opportunity.

Responsibilities

As a Service Desk Specialist/Live Chat Agent, your key responsibilities will include:

• Providing Tier I support and customer assistance for our myColorado mobile application, troubleshooting and resolving issues in a timely and efficient manner
• Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems
• Installing the myColorado software on supported devices following defined procedures, processes, and methods
• Employing Incident Management procedures to enter tickets into our required tracking system
• Collaborating with our team to ensure seamless customer experiences and resolving complex issues
• Staying up-to-date with the latest technology trends and industry developments to continuously improve our services

Minimum Qualifications

To be considered for this role, you'll need to meet the following minimum qualifications:

• One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support
• OR an Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees

Substitutions

We understand that everyone's career path is unique, and we're open to considering substitutions for the required education and experience. If you have:

• Additional, appropriate paid or unpaid experience that will substitute for the required education on a year-for-year basis
• Additional appropriate education that will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications
• Training or Certification related to the work assigned to the position that will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications

Preferred Qualifications

While not required, we're particularly interested in candidates with:

• Jira experience
• ITIL Certification
• Agile and scrum methodology experience
• Government work experience
• Apple and Google Play Store experience
• Use of diagnostic tools and knowledge of diverse range of mobile device makes and models

Work Environment and Culture

As a Service Desk Specialist/Live Chat Agent at arenaflex, you'll enjoy a dynamic and supportive work environment that's committed to your growth and success.

We offer

• A fully remote role, allowing you to work from anywhere in Colorado
• A competitive salary and attractive remuneration package
• Opportunities for professional development and continuous learning
• A collaborative and inclusive team culture that values diversity and creativity
• Flexible work arrangements to balance your work and personal life

Compensation and Benefits

We're committed to offering a comprehensive compensation and benefits package that reflects our values and supports your well-being. As a Service Desk Specialist/Live Chat Agent, you can expect:

• A competitive salary and bonus structure
• Comprehensive health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Professional development opportunities and training programs
• Access to the latest technology and tools to support your success

Ready to Apply?

If you're a motivated individual with a passion for technology and customer support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to review your application and discuss this opportunity further. Apply To This Job Apply for this job