Experienced Consultant Streaming Support - Customer Service – Remote Opportunity at arenaflex

Are you passionate about delivering exceptional customer experiences and have a knack for troubleshooting technical issues? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join arenaflex, a leading digital transformation company, as a Consultant Streaming Support - Customer Service in a 100% remote role.

About arenaflex

arenaflex is a digital transformation company that makes digital processes feel more human for the customers we serve. With over 35 years of experience, we've helped customers globally across various industries, including financial services, healthcare, entertainment, retail, insurance, and gaming, provide exceptional experiences for their customers. Our commitment to excellence and collaboration has earned us recognition as a Great Place to Work in the US.

Job Description

As a Consultant Streaming Support - Customer Service at arenaflex, you will be part of a dynamic team that supports customers of a global giant in the streaming media and entertainment industry. Your primary responsibility will be to provide exceptional customer service, troubleshoot technical issues, and resolve customer complaints in a timely and professional manner. This role requires a strong and diverse skillset, including:

• Experience working in a customer service or contact center environment with a passion for providing an exceptional guest experience
• Experience with streaming, including basic troubleshooting skills, and demonstrated understanding of streaming services on phones, smart TVs, etc.
• Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel)
• Technical support experience
• Strong problem-diagnosis and problem-solving skills
• Multi-tasking skills, with the ability to use several applications simultaneously
• Experience working with CRM applications (preferred)

What We Offer

* Competitive hourly rate and paid training

• Additional pay incentives as well as monthly rewards & recognition programs
• Medical, dental, and vision benefits plus added benefits such as 401k and paid time off
• Exciting vacation benefits, including a newly introduced Global Flexible Benefits Policy
• Promote from within opportunities – 80% of our frontline leaders began their careers at arenaflex as reps
• EAP & Health and Wellness programs, including a personal trainer dedicated to arenaflex

Requirements for Success

To be successful in this role, you must have:

• Excellent Internet connectivity: Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
• Wireless and/or satellite Internet Service Providers are not compatible with our systems

Career Growth Opportunities and Learning Benefits

At arenaflex, we believe in investing in our employees' growth and development. As a Consultant Streaming Support - Customer Service, you will have opportunities to:

• Develop your technical skills and knowledge in streaming and customer service
• Work with a diverse team of professionals who share your passion for delivering exceptional customer experiences
• Participate in training programs and workshops to enhance your skills and knowledge
• Take on new challenges and responsibilities as you grow in your career

Work Environment and Company Culture

As a remote employee, you will have the flexibility to work from the comfort of your own home. arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive of all employees. Our company culture values collaboration, innovation, and customer satisfaction.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a competitive hourly rate and paid training. You will also be eligible for additional pay incentives, monthly rewards & recognition programs, medical, dental, and vision benefits, 401k, paid time off, and exciting vacation benefits.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards a rewarding career at arenaflex. Apply To This Job

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, diverse, and supportive of all employees. Apply for this job