Experienced Customer Education Specialist - Flex

At arenaflex, we're driven by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control, and the ability to unite voice, video, and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help.

Job Summary:

We're seeking an experienced Customer Education Specialist - Flex to join our team at arenaflex. As a key member of our Software Enterprise Deployment and Integration team, you will be responsible for delivering exceptional customer education and training experiences to our agency customers and end-users. If you have a passion for teaching, a strong background in public safety products, and excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

* Teach and instruct agency customers/end users and staff on the use and operating methods of complex software products and services

• Conduct on-site training for arenaflex software and designated third-party software
• Present training using a variety of classroom training methods, including lectures, flip charts, online projection, etc.
• Complete department-required reports within set standards
• Manage communication with customer contact(s) related to the training schedule
• Coordinate customer (agency) information between trainers
• Operate under supervision from the Customer Education Lead, relying on instructions and pre-established guidelines to perform the functions of the job

Travel Requirements:

This role requires extensive travel to customer site locations in the US, with over 75% of your time spent on the road. You will be responsible for visiting various locations, conducting training sessions, and providing exceptional customer service.

Qualifications:

* High School Diploma or equivalent

• 1+ years of experience working with public safety products
• Must have a valid Driver's License
• Experience with arenaflex Administration preferred
• This position is subject to working in high-security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by arenaflex customers.

Basic Requirements:

* High School Diploma or equivalent

• 1+ years of experience working with public safety products
• Must be able to obtain background clearance as required by government customers

Benefits:

* Competitive salary

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave and more!

EEO Statement:

arenaflex is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

About arenaflex:

At arenaflex, we believe our people are our greatest strength. Approximately 21,000 strong, we're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. As we have for nearly a century, we design and advance technology - intentionally, purposefully, responsibly - that prioritizes people and helps save lives. We build and connect critical communications, video security, and command center technologies to help protect people, property, and places. And our solutions enable the collaboration between public safety agencies and enterprises that's critical for a proactive approach to safety and security.

Ready to Apply?

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application. Apply To This Job Apply for this job