Experienced Will Call Customer Support Specialist – Delivering Exceptional Customer Experiences in a Dynamic Remote Environment

Are you a customer-centric professional with a passion for delivering exceptional service? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join arenaflex as a Will Call Customer Support Specialist. In this role, you will be the face of our company, providing top-notch support to our customers and ensuring their needs are met with professionalism, accuracy, and urgency.

About arenaflex

arenaflex is a leading innovator in the industry, dedicated to providing cutting-edge solutions that exceed customer expectations. Our team is comprised of talented individuals who share a common goal: to deliver exceptional service and support to our customers. As a Will Call Customer Support Specialist, you will be part of a dynamic team that is passionate about making a difference in the lives of our customers.

Key Responsibilities

As a Will Call Customer Support Specialist, you will be responsible for:

• Responding to customer requests for returns & credits via email and phone, ensuring timely and accurate resolutions
• Processing returns and credit requests, including order entry for replacements, and communicating with vendors, warehouse team, and Accounts Payable as necessary
• Checking stock availability, tracking order and delivery status, and other necessary data to ensure seamless customer experiences
• Partnering with suppliers to process direct returns to factory and issuing credits as outlined by arenaflex internal procedures
• Creating positive customer experiences through email, phone, and written communications, utilizing required systems including P21 and Salesforce
• Managing cases as assigned in Salesforce, including but not limited to RMAs & credits and responding customer inquiries
• Addressing any issues or concerns that customers may have during the pickup process

Inter-Departmental Communication

As a Will Call Customer Support Specialist, you will work closely with the Contact Center teams to complete customer credit & return requests, generate replacement orders, and provide order status information. You will also communicate with other departments within arenaflex as needed to answer questions and resolve customer issues.

Qualifications

To be successful in this role, you will need:

• High School diploma or GED required; Associate degree or bachelor's degree preferred
• 3-5 years' experience in customer service, preferably in the distribution industry
• Excellent customer focus, interpersonal skills, verbal and written communication skills, empathy, and professionalism
• Ability to learn and adapt to new systems and technologies, including P21 and Salesforce

Skills and Competencies

To excel in this role, you will need to possess:

• Customer Focus: Ability to build strong customer relationships, deliver customer-centric solutions, and ensure all inquiries are resolved quickly and accurately
• Interpersonal Skills: Ability to interact, communicate, and build relationships with others
• Verbal and written communication skills: Ability to clearly articulate and convey information and ideas in speaking and writing so others will understand
• Empathy: Taking an active interest in the concerns of others through social awareness and relationship management and ensuring customer needs are met
• Professionalism: Professional and pleasant speaking and writing manner via telephone, email, and in person, basic business acumen, and urgency in resolving customer issues
• Technical Learning Capability: Proficient with or the ability to quickly learn an array of computer hardware and software

Career Growth Opportunities and Learning Benefits

As a Will Call Customer Support Specialist at arenaflex, you will have the opportunity to:

• Develop your skills and knowledge in customer service, communication, and problem-solving
• Work with a talented team of professionals who share a common goal of delivering exceptional service
• Participate in ongoing training and development programs to enhance your skills and career prospects
• Contribute to a dynamic and fast-paced environment where no two days are the same

Work Environment and Company Culture

arenaflex is a remote-friendly company that values flexibility and work-life balance. As a Will Call Customer Support Specialist, you will have the opportunity to work from home and enjoy a comfortable and supportive work environment. Our company culture is built on the principles of teamwork, innovation, and customer-centricity, and we are committed to providing a positive and inclusive work environment for all employees.

Compensation, Perks, and Benefits

arenaflex offers a competitive salary and a range of benefits, including:

• Comprehensive health insurance
• 401(k) matching program
• Paid time off and holidays
• Professional development opportunities
• Flexible work arrangements

Ready to Apply?

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application and look forward to welcoming you to arenaflex. Apply to this job Apply for this job