Experienced Customer Service Case Officer – Debt Advice and Solutions

Join arenaflex, a leading provider of debt advice and solutions, as a Customer Service Case Officer and make a positive impact on the lives of those in need. We're seeking individuals with strong communication skills, customer service experience, and a passion for helping others.

About arenaflex

arenaflex is dedicated to providing free debt advice and solutions that are tailored to individual circumstances. Our goal is to help people who are in debt by offering a supportive and non-judgmental approach. We believe that everyone deserves to be treated with empathy and respect, especially when dealing with sensitive financial situations.

Working at arenaflex

We're a dynamic and collaborative team that values empathy, respect, and making a positive impact. If you're customer-focused, an excellent communicator with good listening skills, and share our values, then we'd love for you to be a part of our team. With access to a range of employee benefits, a supportive work culture, and opportunities for personal and professional growth, we offer more than just a job – we offer a rewarding career.

Responsibilities of our Case Officers

As a Customer Service Case Officer, you'll play a vital role in supporting clients, their creditors, and our organisational needs. Your responsibilities will include:

• Making and receiving calls, sending and receiving emails, texts, and post, to and from clients and their creditors and voting agents
• Proactively gaining trust with clients by building rapport, listening, acknowledging, and guiding them through the processes
• Building and maintaining strong working relationships with colleagues and third parties
• Demonstrating daily that you're client-driven and that you listen to their needs, responding in a supportive and empathetic way
• Following departmental processes and seeking guidance and support where needed
• Ensuring calls are relevant to the process and helpful to the client, always being mindful of needs and expectations
• Always entering, updating, and maintaining information accurately, ensuring all relevant details are covered and recorded
• Ensuring that appropriate levels of technical and process knowledge are maintained, with any concerns being highlighted to your Team Manager
• Suggesting change where you identify inefficient or ineffective working practices

Key skills of a successful candidate

* Previous experience of working within a similar industry would be an advantage

• Excellent written and verbal communication skills, with the ability to understand the needs of the client
• Exceptional Customer Service skills to be able to deal with challenging and vulnerable clients
• A great team player with the confidence to work independently without the need for constant supervision
• Excellent attention to detail, with a methodical and thorough approach to your work
• A desire to show initiative and the ability to manage pressure and conflicting demands on your time

What we offer

* A competitive salary

• A range of employee benefits, including health insurance, pension scheme, and annual leave
• A supportive work culture, with opportunities for personal and professional growth
• A hybrid or fully remote working arrangement, with the flexibility to work from home or in our office
• A chance to make a positive impact on the lives of those in need, while enjoying a rewarding career

How to apply

If you're passionate about helping others and have the skills and experience we're looking for, then we'd love to hear from you. Please submit your application today, and don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all.

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Don't hesitate, apply!

We're excited to hear from you and look forward to welcoming you to our team. Apply for this job