Experienced E-Commerce Customer Service Associate – West Coast Hours

At arenaflex, we're on a mission to revolutionize the world of fine jewelry, and we're looking for a talented and dedicated E-Commerce Customer Service Associate to join our team. As a key member of our E-commerce Department, you'll play a vital role in providing exceptional customer service to our West Coast customers, ensuring their shopping experience is nothing short of magical.

About arenaflex

arenaflex is a fine jewelry company that has been a beacon of excellence for over 20 years. Founded in Brooklyn, NY, we've become an iconic destination for gifts and jewelry, with a loyal following of international customers who flock to our brick-and-mortar stores and website. Our commitment to quality, sustainability, and customer satisfaction has earned us a reputation as a leader in the industry. We're proud to be a member of the CFDA, certified Made in New York, and No Dirty Gold, and we're dedicated to making a positive impact on our community and the world.

Our Values

At arenaflex, we're guided by a set of core values that shape everything we do:

• We believe in being an anti-racist organization and actively championing diversity, inclusion, and equity.
• We believe in making and selling things people will want to keep forever and will bring continuous joy.
• We believe in doing everything we can ourselves.
• We believe in always thinking of the long game and not focusing on a quick profit.
• We believe we are the best at what we do and we work hard to make sure we know how to sustain it as we grow.
• We believe in treating everyone (coworkers, customers, vendors) with deep respect, kindness, and honesty.

Key Responsibilities

As an E-Commerce Customer Service Associate, you'll be responsible for:

• Providing exceptional and personalized service to customers via email, social media channels, and live chat within a 24hr SLA window.
• Navigating multiple order management systems, along with substantial catalog of Google documents and sheets to provide and follow up on order status' and product details.
• Learning the arenaflex 'voice' and customer service culture to support long-term customer relationships.
• Strong command of multiple communication styles: social media, chat, and email, ability to navigate and switch between coverage assignments as needed.
• Providing styling and jewelry care advice to customers with a strong knowledge of arenaflex products.
• Brainstorming ways to create out-of-this-world customer experiences with your manager and team members.
• Helping cultivate a warm and inviting culture in order to assist our customers; clearly communicate policy and offer friendly assistance in all customer interactions.
• Displaying a command of product knowledge, procedure and policy to resolve any and all customer questions.
• Communicating daily via Slack and email with store, merchandising, inventory, fulfillment, and shipping teams to process, cancel, change, and update order details following trained procedures.
• Ability to think clearly and provide issue resolutions to customer concerns in the kindest and most efficient way possible.

Our Ideal Candidate

We're looking for a candidate who:

• Has 1+ year(s) of experience in E-commerce Customer Service.
• Maintains a positive attitude with an all-hands-on-deck team mentality.
• Ability to work in a fast-paced environment with flexibility in various areas of coverage.
• Is a problem-solving mastermind.
• Is computer savvy.
• Is empathetic, genuine, honest, encouraging, and kind.
• Has experience with jewelry or luxury brands (a plus).
• Has experience using Kustomer (a plus).

What We Offer

As an arenaflex team member, you'll enjoy:

• A fully remote work environment with flexible hours.
• A competitive salary and benefits package.
• Opportunities for career growth and professional development.
• A dynamic and supportive team environment.
• A comprehensive training program to ensure your success.
• A generous PTO policy and paid holidays.
• Access to exclusive employee discounts and perks.
• A fun and inclusive company culture that values diversity, equity, and inclusion.

How to Apply

If you're passionate about delivering exceptional customer service and joining a team that's dedicated to making a positive impact, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to meet our next team member! Apply for this job