Experienced Part-Time Customer Service Representative – Remote Opportunity in FL/GA/TX

At arenaflex, we're revolutionizing the healthcare industry with our innovative approach to health insurance. As a pioneer in the field, we're committed to delivering exceptional customer experiences and building a community that feels like family. We're now seeking an experienced Part-Time Customer Service Representative to join our Member and Provider Services team, working remotely from Florida, Georgia, or Texas.

About arenaflex

arenaflex is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started arenaflex in 2012 to create the kind of health insurance company we would want for ourselves – one that behaves like a doctor in the family. Our mission is to provide affordable, high-quality healthcare to our members, and we're dedicated to making a positive impact on the lives of our customers.

The Role

As a Part-Time Customer Service Representative, you'll play a critical role in handling daily activities involved in running a health insurance company, including customer interactions and back-office tasks following standard operating procedures. You'll report to the Concierge Operations Manager and work closely with our team to ensure seamless service delivery, productivity, and quality expectations.

Work Environment

arenaflex is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture, and our mission. As a remote employee, you'll have the flexibility to work from the comfort of your own home, while still being part of a dynamic and supportive team. You must reside in Florida, Georgia, or Texas to be eligible for this role.

Part-Time Shifts

We offer a range of part-time shifts to accommodate your schedule and preferences. All times listed are in Eastern Standard Time (EST). Please note that you'll be required to work a minimum of 22 hours per week. Here are the available shifts:

• Monday & Tuesday: 8:00 AM - 7:00 PM (22 hours/week)
• Monday & Tuesday: 9:00 AM - 8:00 PM (22 hours/week)
• Monday & Wednesday: 10:30 AM - 4:30 PM (12 hours/week)
• Monday, Wednesday & Thursday: 8:00 AM - 1:00 PM (15 hours/week)
• Monday - Thursday: 8:00 AM - 1:00 PM (18 hours/week)
• Tuesday - Friday: 8:00 AM - 1:00 PM (18 hours/week)
• Saturday & Sunday: 8:00 AM - 6:30 PM (20 hours/week)
• Saturday & Sunday: 1:30 PM - 12:00 AM (20 hours/week)

Compensation and Benefits

We offer a competitive hourly rate of $19.00 per hour, plus select employee benefits and vacation accrual of up to 64 hours per year. Our comprehensive benefits package includes:

• Competitive hourly rate
• Select employee benefits
• Vacation accrual of up to 64 hours per year
• Opportunities for career growth and professional development

Responsibilities

As a Part-Time Customer Service Representative, your key responsibilities will include:

• Developing a comprehensive understanding of the current processes, procedures, and tools associated with the arenaflex business model
• Working with members, brokers, providers, and arenaflex vendors through multiple channels according to assignment needs
• Managing an assigned caseload, maintaining service delivery, productivity, and quality expectations
• Forming working relationships with all partners
• Supporting the leadership team by identifying issues through established escalation pathways
• Monitoring and tracking the health of all assigned work-in-progress issues
• Escalating and resolving issues to ensure appropriate turnaround times
• Participating in process improvement projects
• Complying with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI)
• Compliance with all applicable laws and regulations
• Other duties as assigned

Qualifications

To be successful in this role, you'll need:

• 1+ years of experience in a high-volume or customer-focused setting
• 1+ years of healthcare experience
• High school diploma or GED
• Strong quantitative or analytical skills focused on identifying or solving problems
• Experience manipulating and entering accurate data
• Advanced Google Suite or Microsoft Office capabilities

Bonus Points

If you have:

• Strong quantitative or analytical skills focused on identifying or solving problems
• Experience manipulating and entering accurate data
• Advanced Google Suite or Microsoft Office capabilities

How to Apply

If you're passionate about delivering exceptional customer experiences and want to join a dynamic team that's making a difference in the lives of our members, apply now! Please visit our website to submit your application. [Apply Job!](https://www.ziprecruiter.com/c/arenaflex/Job/Part-Time-Customer-Service-Representative-(Remote-FL-GA-TX)/-in-Round-Top,TX?jid=8f8c977b2e92d494&utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic) [Apply to this Job](https://www.ziprecruiter.com/c/arenaflex/Job/Part-Time-Customer-Service-Representative-(Remote-FL-GA-TX)/-in-Round-Top,TX?jid=8f8c977b2e92d494&utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic) Apply for this job