Experienced Customer Service Associate – Seasonal Remote Opportunity at arenaflex
Are you looking for a fun and rewarding seasonal job opportunity that allows you to work from the comfort of your own home? Do you enjoy interacting with customers and providing top-notch service? Look no further than arenaflex, a leading manufacturer of gourmet popcorn and other delicious treats. We are seeking highly motivated and customer-focused individuals to join our team as Customer Service Associates, working remotely from October to December.
About arenaflex
arenaflex is a dynamic and innovative company that has been a leader in the snack food industry for over 30 years. Our commitment to quality, customer satisfaction, and employee well-being has earned us a reputation as a top employer in the region. We are proud to offer a fun and supportive work environment, competitive wages, and a comprehensive benefits package.
Job Summary
As a Customer Service Associate at arenaflex, you will be responsible for providing exceptional customer service to our valued clients via phone and email. You will work closely with our CS Supervisor and Department Manager to prioritize and complete work daily, ensuring that all customer inquiries are resolved efficiently and effectively. This is a seasonal, full-time position that requires a high level of energy, initiative, and adaptability.
Key Responsibilities
* Answer escalated emails and respond to customer inquiries in a timely and professional manner
- Work queues related to orders not shipping, ensuring that all issues are resolved promptly and to the customer's satisfaction
- Make outbound calls to customers as needed to resolve issues or provide updates on their orders
- Process TrustArc Requests and Order Updates in a timely and accurate manner
- Collaborate with the CS Supervisor and Department Manager to prioritize and complete work daily, ensuring that all customer inquiries are resolved efficiently and effectively
Requirements
* High school diploma or equivalent required; experience in a call center or business environment preferred
- Excellent communication and listening skills, with the ability to empathize with customers and provide solutions to their problems
- Ability to maintain a positive attitude and high level of energy, even in stressful situations
- Proficiency in using personal computers and basic math and business operations
- Ability to work independently and as part of a team, with a focus on providing exceptional customer service
- Seasonal positions start in October and run through December, with the possibility of overtime
Benefits
* Competitive wages and a tasty associate discount
- Employer contribution to 401k account
- Employee discounts on arenaflex products
- Opportunity to work from home and enjoy a flexible schedule
- Comprehensive training and support to ensure your success in the role
Work Environment and Culture
arenaflex is committed to creating a positive and supportive work environment that encourages collaboration, innovation, and employee growth. Our team is passionate about providing exceptional customer service and is dedicated to making a difference in the lives of our customers. We offer a fun and dynamic work environment, with opportunities for professional development and advancement.
Compensation and Perks
* Competitive wages and a tasty associate discount
- Opportunity to earn overtime pay during peak periods
- Comprehensive benefits package, including employer contribution to 401k account and employee discounts
- Flexible schedule and opportunity to work from home
How to Apply
If you are a motivated and customer-focused individual who is looking for a fun and rewarding seasonal job opportunity, we encourage you to apply to this exciting role at arenaflex. Please submit your application, including your resume and a cover letter, to our online application portal. We look forward to hearing from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide opportunities for professional growth and development for all team members.
Pre-employment Background Check
A pre-employment background check is required for all candidates who are selected for this role. This is a standard requirement for all arenaflex employees and is designed to ensure the safety and security of our employees, customers, and facilities.
Drug-Free Workplace
arenaflex is a drug-free workplace and requires all employees to adhere to our substance abuse policy. We are committed to providing a safe and healthy work environment for all employees and customers.
Apply Now!
If you are ready to join our team and take on this exciting opportunity, please submit your application today! We look forward to hearing from you and welcoming you to the arenaflex team. Apply for this job