Experienced Customer Experience Executive – Delivering Exceptional Service in a Dynamic Financial Services Environment
At arenaflex, we are committed to providing access to affordable and sustainable financial services for people in ASEAN. As the largest insurance portal in Southeast Asia, our main portal, arenaflex.my, helps millions find the insurance policy with the best value and highest coverage for them. Our core strengths lie in navigating complex regulations and environments, creating innovative products that simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service. We are seeking an Experienced Customer Experience Executive to join our passionate team and help us maintain our commitment to excellence. As a Customer Experience Executive, you will be the first point of contact for our valued customers, playing a critical role in ensuring their satisfaction by providing prompt, courteous, and effective support.
About arenaflex
arenaflex is a dynamic and innovative organization that is revolutionizing the financial services industry in ASEAN. Our mission is to provide accessible and sustainable financial services that empower individuals and communities to achieve their goals. We are committed to delivering exceptional customer experiences that exceed our customers' expectations.
Position Overview
As a Customer Experience Executive, you will be responsible for owning customer communications from initial contact until resolution, escalating issues to relevant departments as necessary. You will maintain a high level of product knowledge to assist customers effectively and provide timely and professional assistance to customers via live chats. You will also be the owner of the customer feedback loop to internal functions to help create better products and improve customer experience.
Key Responsibilities
* Own customer communications (chat and calls mainly) from initial contact until resolution, escalating issues to relevant departments as necessary.
- Maintain a high level of product knowledge to assist customers effectively.
- Provide timely and professional assistance to customers via live chats.
- Be the owner of the customer feedback loop to internal functions to help create better products and improve customer experience.
- Deliver an amazing experience to every customer by going above and beyond their inquiries, feedback, and needs.
- Proactively provide constant feedback to the team on market trends, unmet needs, and opportunities to create impact for our customers.
- Work together as a team to achieve timely turnaround time and quality replies to every customer.
- Stay up to date on company policies, procedures, and product knowledge.
- Contribute to a positive and collaborative work environment.
Requirements
* This role is open only to locals.
- Fully Work from Office - Office Location: 1 Tech Park, Bandar Utama
- Able to work in a shift arrangement
- 6 working days
- Possess own transportation is encouraged
- Open to fresh graduates
- Required language(s): English, Bahasa Malaysia
- Minimum Diploma/Degree in any field
- High level of attention to details.
- Strong work ethic and willingness to take on any tasks.
- Comfortable working in an extremely fast-paced and international environment
- Full Training Provided (Theory & Hands-on training)
- A positive attitude and a commitment to delivering outstanding service
- Ability to communicate with customers with a level of empathy.
- Immediate availability is a plus point.
Benefits
* International work environment and flat organization
- Team culture - highly practical and results-oriented.
- Free training and development, constantly improve yourself.
- Fast-moving, challenging, and unique business problems.
- Competitive salary.
- Casual work attire
Why Join arenaflex?
At arenaflex, we offer a dynamic and supportive work environment that encourages growth and development. We are committed to delivering exceptional customer experiences and are seeking talented individuals who share our passion for innovation and excellence. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for this exciting role.
How to Apply
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for this exciting role. Please submit your application, including your resume and a cover letter, to [arenaflex HR email address]. We look forward to hearing from you! Apply for this job