Experienced Customer Advocate – Home and Community-Based Care Technology Platform

At arenaflex, we're revolutionizing the home and community-based care industry with our cutting-edge technology platform. Our mission is to empower individuals to thrive in their homes and communities, and we're seeking a talented Customer Advocate to join our team. As a Customer Advocate, you'll play a vital role in assisting our end-users with troubleshooting and learning our software platform. If you're passionate about delivering exceptional customer service, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you. About arenaflex arenaflex is the leading technology platform for home and community-based care. Founded in 2008, we've been at the forefront of transforming the healthcare space by building a comprehensive end-to-end homecare solution. Our platform connects patients, personal care providers, managed care organizations, and states, enabling seamless communication and collaboration. We're passionate about making a difference in people's lives, and we're looking for like-minded individuals to join our team. Job Summary As a Customer Advocate at arenaflex, you'll be responsible for providing top-notch support to our customers, helping them navigate our software platform, and resolving any issues that may arise. You'll work closely with our technical teams to ensure that our customers receive the best possible experience. If you're a self-starter with excellent communication skills, a passion for problem-solving, and a commitment to delivering exceptional customer service, we want to hear from you. Key Responsibilities * Become fluent in the use and capabilities of Generations and Pavillio software platforms * Clearly answer questions and provide feedback, instruction, and recommendations on best practices to customers * Troubleshoot issues with customers and escalate issues as needed when further attention is required * Create and send tickets for unresolved issues to the tech team * Follow up with the escalation teams to ensure tickets are completed and follow up with customer users to confirm/relay status * Gather feedback from customers regarding services and work to eliminate those issues * Assist trainers and agencies where training obstacles are identified and work as a team to overcome those obstacles Other Job Duties * Other duties as assigned by supervisor or arenaflex leader Travel Requirements * Travel up to 10%, including overnight travel Required Education, Experience, Certifications, and Skills * 2+ years of end-user software support and/or training experience * Strong customer service and communication skills * Self-starter able to thrive in an independent, fast-paced environment * Strong organizational skills and attention to detail * Collaborative team player * Able to explain processes to users clearly and concisely, with ability to stay calm and patient during difficult customer conversations Additional Information * The base salary range for this US-based, full-time, and exempt position is $55,000 - $65,000, not including variable compensation. An employee's exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the arenaflex core values. * This is a benefits-eligible position. arenaflex offers competitive health plans, paid time-off, company-paid holidays, 401K retirement program with a Company elected match, including other company-sponsored programs. * arenaflex is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law. Why Join arenaflex? * Be part of a dynamic team that's revolutionizing the home and community-based care industry * Work with cutting-edge technology that's making a real difference in people's lives * Enjoy a collaborative and supportive work environment that encourages growth and development * Take advantage of competitive compensation and benefits packages * Contribute to a company that's committed to diversity, equity, and inclusion If you're passionate about delivering exceptional customer service, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you. Apply now to join our team as a Customer Advocate at arenaflex. How to Apply To apply for this exciting opportunity, please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you!

Work Environment and Company Culture

At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our team is passionate about delivering exceptional customer service, and we're looking for like-minded individuals to join us. As a Customer Advocate, you'll work closely with our technical teams to ensure that our customers receive the best possible experience. Our company culture is built on the following values: * Customer-centricity: We're passionate about delivering exceptional customer service and ensuring that our customers receive the best possible experience. * Innovation: We're committed to staying at the forefront of technology and innovation, and we're always looking for new ways to improve our products and services. * Collaboration: We believe that collaboration is key to success, and we're committed to working together as a team to achieve our goals. * Diversity, Equity, and Inclusion: We're committed to creating a work environment that's inclusive, supportive, and empowering for all employees, regardless of their background, culture, or identity.

Compensation, Perks, and Benefits

As a Customer Advocate at arenaflex, you'll enjoy a competitive compensation package, including: * Base salary: $55,000 - $65,000, not including variable compensation * Benefits: Competitive health plans, paid time-off, company-paid holidays, 401K retirement program with a Company elected match, including other company-sponsored programs * Perks: Flexible work arrangements, professional development opportunities, and a fun and supportive work environment

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Advocate, you'll have access to a range of learning benefits, including: * Training and development programs: We offer a range of training and development programs to help you develop your skills and knowledge. * Mentorship: You'll have the opportunity to work with experienced mentors who can provide guidance and support. * Career advancement opportunities: We're committed to promoting from within, and we offer a range of career advancement opportunities for our employees.

Why arenaflex is a Great Place to Work

At arenaflex, we're passionate about creating a work environment that's inclusive, supportive, and empowering. Here are just a few reasons why we're a great place to work: * Dynamic team: We're a dynamic and collaborative team that's passionate about delivering exceptional customer service. * Cutting-edge technology: We're committed to staying at the forefront of technology and innovation, and we're always looking for new ways to improve our products and services. * Competitive compensation and benefits: We offer a competitive compensation package, including benefits, perks, and a fun and supportive work environment. * Opportunities for growth and development: We're committed to helping our employees grow and develop their careers, and we offer a range of learning benefits and career advancement opportunities. If you're passionate about delivering exceptional customer service, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you. Apply now to join our team as a Customer Advocate at arenaflex. Apply for this job