Experienced Full Stack Customer Solutions Architect – Digital Media Delivery and Cloud Architecture

At arenaflex, you'll play a pivotal role in shaping the future of digital media delivery and cloud architecture. You'll have the opportunity to drive significant impact on customer outcomes and influence how global brands approach media at scale—all while collaborating with a talented, distributed team that values innovation, collaboration, and technical excellence.

About arenaflex

arenaflex is a leading provider of cloud-based digital media delivery solutions, empowering businesses to create, manage, and deliver exceptional digital experiences across the globe. With a strong focus on innovation, customer success, and technical excellence, arenaflex is committed to helping businesses thrive in the digital age.

Job Summary

We're seeking an experienced Full Stack Customer Solutions Architect to join our team. As a key member of our customer success organization, you'll play a critical role in shaping the future of digital media delivery and cloud architecture. You'll lead architectural discussions, design custom solutions, and engage with enterprise clients to drive significant impact on customer outcomes.

Responsibilities

As a Full Stack Customer Solutions Architect at arenaflex, you'll be responsible for:

• Leading Architectural Discussions: Design sessions, implement custom solutions, and solution reviews to ensure the optimal application of arenaflex's offerings in customer environments tailored to diverse customer use cases across web, mobile, eComm, digital publishing, and more.
• Engaging Enterprise Clients: Lead technical discussions in customer workshops and discovery sessions, translating business needs into scalable architectures.
• Being a Technical Authority: Define and advocate for architectural best practices focusing on performance, maintainability, and scalability.
• Communicating ROI: Develop and present business cases demonstrating the value and impact of your solutions to stakeholders with varying technical backgrounds.
• Elevating the Practice: Mentor junior architects, share reusable components, and influence solution design standards within the team.
• Owning What You Build: Act as Tier 3 support for the custom solutions you design, ensuring proactive documentation and support strategies.
• Collaborating Globally & Cross Functionally: Work seamlessly with colleagues and customers across different time zones and cultures, contributing to a high-performing international team. Diagnose complex technical issues and deliver effective, strategic solutions in collaboration with the support and product teams. Partner closely with Sales, Customer Success, Support, Partners, Product Management, and Engineering to ensure customer feedback and insights influence the product roadmap and enhance the customer experience.
• Thought Leadership & Knowledge Sharing: Represent arenaflex at industry conferences, webinars, and customer events, sharing insights and best practices with a broad audience. Write in-depth knowledge articles, white papers, blogs, and best practice guides to support customers and internal teams, contributing to arenaflex's repository of resources. Act as an industry thought leader by identifying emerging trends and developing relevant strategies to address them, positioning arenaflex as an innovative leader in the space. Stay current with industry trends and arenaflex's evolving solutions to provide informed and forward-thinking guidance & configuration enhancements.

About You

We're looking for a seasoned professional with:

8+ years

of experience in solution architecture, technical consulting, or enterprise application development with a focus on post-sales Customer Success setting

• Hands-On Development Skills: Proficient in at least one modern language commonly used in web or media development (e.g., JavaScript, Node.js, or Python). You're comfortable rolling up your sleeves to debug APIs, create sample apps, or build reusable integrations. You have experience building custom solutions from scratch
• Cloud-native media expertise: Proficiency with image/video management, CDN performance tuning, or media API integrations
• Business & Technical Balance: Ability to distill complex technical solutions into clear, value-based messaging for non-technical audiences
• Enterprise Experience: Comfortable working with global brands and navigating complex decision-making environments
• Subject Matter Expertise: Demonstrated expertise in at least one domain relevant to arenaflex and our customers (e.g., Digital Asset Management, web performance, eCommerce platforms, mobile-first delivery)
• Documentation Skills: Proficient in capturing architecture, support models, and long-term maintenance plans

Ability to travel 2-3 times per quarter

Bonus Points

* Familiarity with platforms like Adobe Experience Manager, Contentful, Salesforce Commerce Cloud, or Shopify Plus

• Experience working across multiple markets and languages within EMEA
• Prior experience in technical pre-sales or post-sales implementation roles
• A Master's of Business or Technology

What We Offer

* Competitive salary and benefits package

• Opportunity to work with a talented, distributed team that values innovation, collaboration, and technical excellence
• Professional development and growth opportunities
• Flexible work arrangements, including remote work options
• Access to cutting-edge technology and tools
• Collaborative and dynamic work environment

How to Apply

If you're a seasoned professional with a passion for digital media delivery and cloud architecture, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. Apply for this job