Experienced Bilingual Customer Service Representative – Empowering Individuals and Families through Personalized Support

Join arenaflex, a pioneering company at the forefront of an emerging health-care movement, as we empower people to make their own choices and live independent lives. arenaflex provides technology and financial services to aid individuals and their families to thrive at home and in their communities. With a team of over 100 dedicated professionals from diverse backgrounds, we partner with governments and state agencies to provide various self-directed services to populations in need. Our commitment to providing the best financial and support services remains unwavering, as we strive to make a meaningful difference in the lives of those we serve.

About arenaflex

arenaflex is a highly-organized company that values flexibility, autonomy, and work-life balance. We offer a range of benefits, including flexible working hours, generous paid time off, bonus potential, and career advancement opportunities. Our team is passionate about delivering exceptional customer service, and we're committed to creating a supportive and inclusive work environment that fosters growth and development.

Job Summary

As a Bilingual Customer Service Representative, you will play a critical role in providing assistance and support to individuals self-directing Medicaid services in the home and their caregivers. You will be the primary point of contact for customers, addressing their inquiries, resolving issues, and ensuring their satisfaction. This is an exciting opportunity to join a dynamic team and make a positive impact on the lives of those we serve.

Key Responsibilities

* Communicate effectively with a range of individuals with varying educational levels, disabilities, and communication styles.

• Respond to customer inquiries with timely and accurate information.
• Use person-centered techniques in all participant interactions.
• Receive inquiries about arenaflex services, how to enroll on the program, and program guidelines and requirements.
• Provide information on self-direction to assure that each individual is able to make informed decisions about their care.
• Assist individuals in completing paperwork or understanding Program requirements.
• Represent arenaflex in all interactions with the public by providing quality service to internal staff and external clients. Ensure the privacy of our customers remains the utmost importance.
• Initiate required action for response to caller requests, including the need for additional support by other arenaflex staff or requests for documents, and communicate such requests to the proper department.
• Recognize the need for additional services required by the caller.
• Ensure the satisfaction of callers and professional handling of difficult or unusual situations.
• Conduct follow-up phone calls for quality and satisfaction.
• Participate in development, training, and other departmental meetings and adhere to corporate policies that concern the customer service department.
• Access arenaflex software in order to retrieve information to answer inquiries and to update contact notes and other information into digital case records.
• Perform additional duties as assigned.
• Report directly to the Customer Service Supervisor.
• Adhere to all remote work policies and procedures.

Essential Qualifications

* Any combination of education and/or experience that has provided the knowledge, skills, and abilities necessary for satisfactory job performance.

• One year of experience performing customer support activities, preferably in a call center.
• Working knowledge of contact with the public and telephone; modern office procedures and methods.
• Good verbal and written communication skills.
• Ability to electronically document records to a web-based chart.
• Intermediate skills with Microsoft Office, email, and internet.
• Good problem-solving and listening skills.
• Ability to work with the public under stressful circumstances in a fair, calm, and understanding manner and obtain positive results.
• Skill in the operation of a variety of office equipment, including computer and networks.
• CRM experience and/or Medicaid experience a plus.
• Bilingual (English/Spanish/Ukraine/Russian) skills required.

Preferred Qualifications

* Experience working in a healthcare or social services environment.

• Knowledge of Medicaid services and regulations.
• Experience with electronic documentation and case management software.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment and prioritize multiple tasks.

Benefits Package

* Employer shared Health Insurance cost

• Employer paid Disability Insurance
• Employer paid Life and AD&D Insurance
• Dental Insurance
• Vision Insurance
• Cancer Insurance
• Voluntary Life Insurance
• PTO
• Simple IRA with Matching
• Bonus potential
• Remote work environment
• Paid holidays

arenaflex is an Equal Employment Opportunity (EEO) employer

and does not discriminate in any employer/employee relations based on race, color, religion, sex, sexual orientation, gender identity and expression, national origin, age, marital status, disability, veteran status, genetic information, or any other basis. If you're passionate about delivering exceptional customer service and making a positive impact on the lives of others, we encourage you to apply for this exciting opportunity. Join arenaflex and be part of a dynamic team that is shaping the future of healthcare and social services. Apply for this job