Senior Learning Specialist - arenaflex Business Customer Service
Unlock Your Potential and Shape the Future of Customer Service with arenaflex! We're seeking a highly skilled and innovative Senior Learning Specialist to join our arenaflex Business Customer Service (ABCS) Learning Delivery team. As a key member of our team, you will play a vital role in delivering exceptional training experiences that drive long-term success and growth.
About arenaflex
arenaflex is a leading innovator in the industry, dedicated to providing exceptional customer experiences that exceed expectations. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation as a trusted partner in the industry. As a Senior Learning Specialist, you will be part of a dynamic team that is shaping the future of customer service.
Our Remote Office
Our remote office offers a state-of-the-art and comfortable workspace, designed to foster collaboration, innovation, and productivity. We're committed to providing a competitive salary, comprehensive benefits, and a collaborative environment that encourages professional development and innovation.
Job Description
We're looking for a seasoned Learning Specialist who is passionate about creating optimal adult learning environments, both in-person and virtually. As a Senior Learning Specialist, you will lead and support a team of up to 30 Customer Support Associates, providing coaching, development, performance management, and engagement opportunities that drive success.
Key Responsibilities
* Deliver diverse training programs, including self-directed, instructor-led, virtual, and experiential learning experiences
- Utilize quantitative and qualitative data to identify training and coaching needs, and leverage effective training techniques to engage associates and manage learning sessions
- Supervise structured learning metrics and oversee results for assigned territories and regions
- Manage live performance metrics end-to-end for assigned territories
- Conduct learning sessions on new processes and deliver various training courses
- Maintain data and analysis through reports on Excel (as per business requirements)
- Ensure completion of new hire training programs, coaching, and other performance improvement programs on time
- Partner with operational stakeholders as a key point of contact for the Learning Experience team
- Identify and certify learning coaches
- Lead individual improvement projects to enhance business performance
- Drive quality and learning metrics
- Conduct chime sessions and classroom sessions for stakeholders
Basic Qualifications
* 2+ years of experience in training delivery roles
- 1 year of experience in Customer Service or customer service-related work experience
- Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software
- Highly accurate and fluent in Japanese and English (spoken and written)
- Flexible to work within a 24/7 x 365 days global team across various time zones
- Knowledge of adult learning, content design, and facilitation
Preferred Qualifications
* Experience as a trainer, corporate training specialist, or related position
- Project management skills with the ability to supervise multiple projects
- Strong ability to multi-task
Why Join arenaflex?
This is a fantastic opportunity to grow your career with a dynamic and innovative company. As a Senior Learning Specialist, you will have the opportunity to:
- Develop and deliver training programs that drive business results
- Lead and support a team of Customer Support Associates
- Collaborate with operational stakeholders to drive business performance
- Develop and implement learning strategies that drive engagement and retention
- Work in a remote office with a state-of-the-art and comfortable workspace
- Enjoy a competitive salary, comprehensive benefits, and a collaborative environment that encourages professional development and innovation
How to Apply
If you have the skills and passion we're looking for, please submit your application today. We can't wait to hear from you! Apply To This Job Apply for this job Apply for this job