Experienced Principal Product Manager - Customer Data Platform Transformation
Join arenaflex, a leading innovator in the insurance industry, on a mission to revolutionize customer experiences with a cutting-edge Customer Data Platform (CDP). As a Principal Product Manager, you will play a pivotal role in shaping the future of customer engagement, driving business growth, and delivering exceptional experiences for our customers. We offer a flexible, hybrid remote arrangement and a competitive salary range of $128,000 - $224,000 per year. If you're driven by purpose and passionate about delivering exceptional customer experiences, we want to hear from you!
About arenaflex
arenaflex is a subsidiary of Berkshire Hathaway, dedicated to transforming the insurance industry with cutting-edge technology and innovative solutions. Our Customer Data Platform (CDP) is a game-changer, enabling a single view of our customers and powering operational and analytical use cases. As a Principal Product Manager, you will be part of a dynamic and supportive team that is passionate about delivering exceptional customer experiences.
Responsibilities
As a key player in our technology transformation journey, you will collaborate with cross-functional teams to develop and drive the CDP roadmap, enabling a single view of our customers and powering operational and analytical use cases. Your expertise will help us evolve the CDP into the ultimate data experience for product-led growth and business professionals. You will work closely with stakeholders to understand their data needs, develop user stories, and drive trade-off decisions. Your goal will be to deliver best-in-class experiences and enabling capabilities that delight our customers. Some of your key responsibilities will include:
- Collaborating with Product Management, Servicing, Sales, Fraud, Marketing, and UX teams to understand use cases and segmentation needs
- Developing a comprehensive CDP implementation strategy aligned with overall product and customer success goals
- Identifying new data sources and onboard existing data sources to the CDP
- Evolving our identity resolution models (deterministic and probabilistic)
- Building and running queries to answer questions and build segment and build solutions for users of CDP to be able to self-serve
- Being the CDP subject matter expert, gathering information to create accurate, informative, and resonant user stories for both the business and the data team
- Helping build the product roadmap, define user stories, and drive trade-off decisions
- Identifying new products and features on behalf of the customer, leading 1-2 scrum teams to align on mission and deliver great results iteratively
- Leveraging qualitative and quantitative data to measure results, inform the roadmap, and achieve benefit, adoption, and financial results
Requirements
To be successful in this role, you will need:
- A Bachelor's degree in Computer Science or equivalent and related experience with 7+ years of proven experience as a Product Manager
- 4+ years of experience in managing Customer Data Platforms
- Strong strategic thinking, analytical, and problem-solving skills
- Excellent communication and interpersonal skills
- Proven ability to lead cross-functional teams and deliver results in an iterative development environment
- Fluency with concepts like unique identifier, API, ETL, etc.
- Data proficiency - you can source, analyze, and present quantitative and qualitative data
What We Offer
As a Principal Product Manager at arenaflex, you will enjoy a range of benefits, including:
- Competitive salary and benefits package
- Flexible, hybrid remote arrangement
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
- Premier Medical, Dental, and Vision Insurance with no waiting period
- Paid Vacation, Sick, and Parental Leave
- 401(k) Plan and Tuition Assistance
How to Apply
If you're passionate about transforming customer experiences and have a strong background in product management, we encourage you to apply. Please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity. Apply To This Job Apply for this job Apply for this job