Customer Experience Assistant – Enhance the Food Industry's Leading Property Marketplace

At arenaflex, we're revolutionizing the way the food industry finds, licenses, and utilizes commercial space across the UK. As a leading property marketplace, we're committed to providing exceptional customer experiences that drive growth and satisfaction for our Hosts and Food Vendors. We're now seeking an experienced and confident Customer Experience Assistant to join our dynamic team and play a vital role in shaping the future of our business.

About arenaflex

arenaflex is a tech startup with a bright future, recent funding, and ambitious plans to take over the commercial property and F&B sector. We're dedicated to bridging the gap between skilled individuals and innovative global businesses. Our mission is to provide a seamless and efficient experience for our customers, and we're looking for talented individuals who share our passion and values.

Job Description

As a Customer Experience Assistant at arenaflex, you'll be the first point of contact for all new and existing customer enquiries. You'll work closely with our sales and operations team to provide first-class customer experience, build customer trust and satisfaction, and become an expert in understanding our customers' needs.

Key Responsibilities

* Provide first-class customer experience by building customer trust and satisfaction

• Build and maintain relations with new and existing clients via phone and email
• Identify Host and Food Vendor needs and respond proactively to all of their requirements
• Arrange check-in and check-outs via Safety Culture and provide mediation where necessary
• Handle all incoming customer queries, via email, phone, Livechat, and WhatsApp
• Ensure H&S compliance and insurances are up to date
• Conduct monthly catch-ups with current Hosts and Food Vendors and assist with any concerns or contract queries
• Provide assistance with financial enquiries
• Use and update CRM online system, log complaints, etc.
• Collate customer feedback and analyze results to improve experience and provide feedback to the wider team
• Continuously review and suggest improvements to existing customer service processes and workflows to enhance efficiency and customer satisfaction

Requirements

* Experience handling complex customer problems

• Confident and great interpersonal skills to build relationships, as well as strong verbal and written communication skills
• Tech-savvy: Proficiency in Google Docs, Google Sheets, Hubspot, and communication tools like Slack, Gmail, and WhatsApp will be beneficial
• Comfortable providing assistance with financial enquiries and handling invoices
• Organized and experience of multi-tasking and prioritizing your workload
• Enthusiastic self-starter, happy to work on your own as well as part of a team

Benefits

* Competitive salary based on experience

• Flexible remote work environment
• Opportunity to work with a dynamic and growing team

What We Offer

At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters growth and development. As a Customer Experience Assistant, you'll have the opportunity to:

• Work with a talented and dynamic team who share your passion for customer experience
• Develop your skills and expertise in customer service, communication, and problem-solving
• Contribute to the growth and success of a leading property marketplace in the food industry
• Enjoy a flexible remote work environment that allows you to work from anywhere
• Receive a competitive salary and benefits package

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can contribute to the success of arenaflex.

Contact Information

Email: [insert email] Phone: [insert phone number] Address: [insert address]

Equal Opportunities

arenaflex is an equal opportunities employer and welcomes applications from all qualified candidates. We're committed to creating a diverse and inclusive work environment that reflects the communities we serve. Apply for this job