Experienced Customer Service Assistant – Houston, TX

Are you a detail-oriented, customer service-driven professional with a passion for helping others? Do you thrive in fast-paced environments, where no two days are ever the same? If so, aren'taflex is looking for a talented Customer Service Assistant to join our dynamic team in Houston, Texas.

About arenaflex

arenaflex is a leading provider of legal services, dedicated to delivering exceptional support to our clients and employees alike. With a strong commitment to innovation, teamwork, and customer satisfaction, we strive to create a work environment that fosters growth, learning, and fun. Our team is passionate about making a difference in the lives of our clients and colleagues, and we're excited to welcome like-minded individuals to our family.

Job Summary

As a Customer Service Assistant at arenaflex, you will play a vital role in supporting our Client Service Specialists (CSS) in delivering outstanding client experiences. You will be responsible for handling a wide range of tasks, from client communications and follow-ups to invoicing and correspondence. If you're a proactive problem solver, an active listener, and an excellent communicator, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Support Client Service Specialists (CSS) with client communications to help obtain records

• Follow up with clients on needed actions (e.g., fee approvals, authorizations, no record notifications)
• Manage incoming invoices and correspondence
• Handle calls and emails from agents or field contacts
• Research incomplete or missing contact information for facilities
• Make expediting calls for urgent requests, client follow-ups, and problem records
• Monitor and respond to CSR emails and voicemails
• Troubleshoot and research missing records and escalate as needed

Custodian Invoicing

* Confirm invoice amounts align with record request limits

• Process payments via check or credit card
• Log credit card payments and verify check clearances
• Provide payment documentation for internal or client use

Custodian Correspondence

* Research purpose of correspondence

• Coordinate directly with facilities or track items for internal CSR review

Requirements

To qualify for this role, you will need:

• A high school diploma or equivalent
• At least 2 years of customer service experience
• Excellent communication skills, both written and verbal
• Ability to work in a fast-paced environment with multiple priorities
• Strong problem-solving and critical thinking skills
• Experience in the legal or administrative field is a plus, but not required

Preferred Qualifications

* Bachelor's degree in a related field (e.g., business, communications, or a related field)

• Experience with customer relationship management (CRM) software
• Proficiency in Microsoft Office, particularly Excel and Word
• Strong analytical and organizational skills

Skills and Competencies

To succeed in this role, you will need to possess:

• Excellent communication and interpersonal skills
• Strong problem-solving and critical thinking skills
• Ability to work independently and as part of a team
• Strong organizational and time management skills
• Proficiency in Microsoft Office, particularly Excel and Word
• Ability to adapt to changing priorities and deadlines

Career Growth Opportunities and Learning Benefits

At arenaflex, we believe in investing in our employees' growth and development. As a Customer Service Assistant, you will have opportunities to:

• Develop your skills and knowledge in customer service, communication, and problem-solving
• Work with a talented team of professionals who are passionate about delivering exceptional client experiences
• Participate in training and development programs to enhance your skills and career prospects
• Take on new challenges and responsibilities as you grow and develop in your role

Work Environment and Company Culture

arenaflex is a family- and pet-friendly organization that values work-life balance and employee well-being. Our office is located in the heart of Houston, Texas, with easy access to public transportation and amenities. We offer a range of benefits, including:

• Medical, dental, and vision insurance
• Paid parental leave
• LifeLock protection
• Fun team-building activities and social events
• Flexible work arrangements and remote work options

Compensation and Perks

We offer a competitive salary and benefits package, including:

• A salary range of $40,000 - $55,000 per year, depending on experience
• Medical, dental, and vision insurance
• Paid parental leave
• LifeLock protection
• Fun team-building activities and social events
• Flexible work arrangements and remote work options

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional client experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you!

Apply Now

To apply for this role, please visit our website at [insert website URL]. We look forward to reviewing your application and welcoming you to our team! Apply for this job