Experienced Customer Service Representative – Remote Healthcare Claims Specialist

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two interactions are the same? If so, we invite you to join arenaflex, a forward-thinking global organization that's revolutionizing the way companies interact with their customers. As a remote Customer Service Representative, you'll be part of a diverse team from 70+ countries, united by a shared purpose to provide outstanding customer experiences and tech-powered innovation.

A Career Powered by You

At arenaflex, we believe that our people are the driving force behind our success. That's why we're committed to creating a culture that nurtures growth, inclusivity, and a genuine sense of belonging. Our team members are passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our ranks. As a remote Customer Service Representative, you'll have the opportunity to reimagine your career journey, develop new skills, and build a network of friends and colleagues who share your values.

Career Growth and Personal Development

We're not just looking for customer service representatives – we're looking for game-changers. At arenaflex, we invest in our people, providing them with the training, technologies, and continuing support they need to succeed. Our FREE Learning and Leadership Development programs are designed to help you grow both personally and professionally, with a range of opportunities for advancement and career growth. In fact, about 80% of our managers and leaders have been promoted from within, demonstrating our commitment to developing our people.

What You'll Do in This Role

As a remote Customer Service Representative, you'll be responsible for:

• Providing customer support processing medical claims in a back-office setting
• Helping customers resolve basic technical issues
• Tracking, documenting, and retrieving information in databases
• Offering additional products and/or services
• Delivering expert customer experiences with a smile

Your Qualifications

To succeed in this role, you'll need:

• 1+ year of previous claims experience (healthcare claims preferred for some positions)
• Call center experience preferred
• Open availability
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States and have a valid U.S. address for residence

What's in It for You

At arenaflex, we believe in investing in our people and providing them with a comprehensive benefits package that includes:

• Competitive base salary range of $15-$18/hr. (pay rate will not be below the applicable minimum wage)
• Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies
• Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days
• DailyPay enrollment option to access pay "early," when you want it
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Work-from-home convenience
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Reimagine the Best Version of You!

If you're ready to take your career to the next level and join a team of passionate, dedicated professionals who share your values, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call arenaflex their "employer of choice."

Location:

* USA, OH, Work-at-Home

Language Requirements:

* English

Time Type:

* Full time

Physical & Mental Requirements:

* While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

Eligibility to Work:

* In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Where Job May be Performed:

* Currently, this position may be performed only in the states listed here.

Equal Opportunity/Affirmative Action Employer:

* arenaflex is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites: * English

• Spanish

To request a reasonable accommodation please click here.

If you wish to review the Affirmative Action Plan, please click here.

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