Experienced Customer Service Representative – Healthcare
Join arenaflex and Make a Difference in the Lives of America's Most Vulnerable
Are you passionate about delivering exceptional customer service and making a positive impact in the lives of others? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join arenaflex as a Customer Service Representative – Healthcare and embark on a rewarding career that combines professional growth with purpose.
About arenaflex
arenaflex is a leading provider of healthcare services, dedicated to helping individuals access essential healthcare services while delivering exceptional customer care. Our team of passionate professionals is committed to making a difference in the lives of America's most vulnerable, and we're seeking like-minded individuals to join our mission.
Job Summary
As a Customer Service Representative – Healthcare, you will play a vital role in helping individuals access essential healthcare services while gaining valuable, real-world experience. You will provide exceptional customer service via multiple channels, including telephone, emails, web chats, and written letters, while utilizing our computerized system for tracking, information gathering, and troubleshooting. Your primary focus will be on providing timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses.
Responsibilities
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters). - Calls are basic and routine. - Uses computerized system for tracking, information gathering, and/or troubleshooting. - Provides feedback when needed, provide input on call trends, processes, procedures, and training. - May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. - Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses. - Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules. - Utilize standard technology such as telephone, e-mail, and web browser to perform job duties. - Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing. - Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller. - Refer calls as required to CSR Lead. - Maintain up-to-date knowledge of client regulations and policies. - Report problems that occur via the online system so they can be addressed by the appropriate parties.
Requirements
- High School diploma or equivalent with 6 months of customer service experience. - Must be able to speak and read English clearly, professionally and fluently. - Ability to work within established turnaround times. - Must have excellent interpersonal skills and the ability to organize simultaneous tasks. - Ability to work as a member of a team. - Must participate and certify in internal CCO training to begin this role. - Medicare will be expected to participate in and certify in internal Tier I Claims Part A, Claims Part B, and Claims DME training at a later date to complete your Tier I training for this role. - May be required to work overtime and scheduled holidays. - Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. - Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.
Benefits
- Competitive Compensation: $15.61/hour + 10% shift differential for evening shifts. - $2,700+ in bonus opportunities, including training completion, referrals, and more. - Tuition Reimbursement: Invest in your ongoing education and development. - Work/Life Balance Support: Flexible scheduling options. - Comprehensive Insurance Coverage: Company-paid, base employee Medical Coverage. - Future Planning: 401(k) with company match. - Paid Time Off Package: Paid accrued Sick Leave, PTO, and 11 paid holidays. - Maximus Wellness Support: Employee Assistance Program (EAP), Employee Wellness, and Discount Programs. - Professional Development Opportunities: A supportive environment with career development and promotional opportunities. - Meaningful Work with Impact: No cold calling, sales, or collection calls!
Why Join arenaflex?
- Make a difference in the lives of America's most vulnerable. - Gain valuable, real-world experience in a dynamic and fast-paced environment. - Enjoy competitive compensation and benefits, including tuition reimbursement and comprehensive insurance coverage. - Develop your skills and advance your career in a supportive and collaborative environment. - Join a team of passionate professionals who share your values and commitment to excellence.
How to Apply
If you're passionate about delivering exceptional customer service and making a positive impact in the lives of others, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Equal Opportunity Employer
arenaflex is an equal opportunity employer, committed to evaluating qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics. Apply for this job