Experienced Customer Service Representative – Onsite Support

At arenaflex, we're a global, digital business services company that's passionate about delivering the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Why Join arenaflex?

As a customer service representative at arenaflex, you'll be part of a collaborative and engaging environment where you'll have the chance to interact with people from all walks of life. You'll work in a dynamic setting where no two days will be the same, and you'll have the opportunity to grow and challenge yourself. Our employees are our greatest asset, and we're committed to providing an environment where they feel valued, inspired, and supported.

Benefits of Working with arenaflex

* Paid Training

• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs

About the Role

As a customer service representative, you'll be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. You'll work closely with our team to resolve customer issues and achieve performance goals. Your responsibilities will include:

• Connecting with customers via phone, email, chat, and/or social media to address their questions and/or concerns
• Calmly attempting to resolve and de-escalate any issues
• Escalating interactions when necessary and appropriate
• Responding to requests for assistance and/or possible processing payments
• Tracking all call-related information for auditing and reporting purposes
• Providing feedback on call issues
• Upselling if required

Qualifications

We're looking for fearless people who are inspired to deliver only the best in all that they do. To be successful in this role, you'll need:

• High School Diploma or equivalent
• Minimum of 6 months of customer service experience
• Must be 18 years of age or older
• Ability to type at least 35 words per minute
• Entry-level network troubleshooting:

+ Ability to set up home Wi-Fi network + Ability to set up and configure router or switch + Core proficiency with a laptop or desktop computer + Comfortable with desktop computer systems and have general knowledge of Windows-based systems

• Customer service and/or sales experience preferred
• College degree preferred but not required

Key Competencies

To succeed in this role, you'll need to demonstrate the following key competencies:

• Process Excellence: Commitment to following established procedures and customer service driven
• Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals
• Communication: Outstanding communication, listening, and analytical skills
• Organizational Skills: Strong organizational and problem-solving skills
• Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused
• Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts
• Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making
• Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience

Be Part of Our arenaflex Family

At arenaflex, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We're committed to providing a workplace that is conducive to happiness and a healthy work-life balance.

EOE/Disability/Vets

We're an equal opportunities employer and welcome applications from all qualified candidates. We're committed to diversity and inclusion and believe that our differences are what make us stronger.

Employment Type: FULL_TIME

If you're passionate about delivering exceptional customer service and are looking for a dynamic and engaging work environment, we'd love to hear from you. Apply now to join our arenaflex team!

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