Remote Pharmacy Support Call Center Representative

Join Our Team and Make a Difference in Healthcare

We are seeking a highly skilled and compassionate Pharmacy Support Call Center Representative to join our team at IQVIA, a leading global provider of clinical research services, commercial insights, and healthcare intelligence. As a remote call center representative, you will play a vital role in providing payment assistance solutions and support to patients, pharmacies, and medical professionals.

Job Highlights:

• Competitive Compensation: $18.00 per hour
• Remote Work Opportunity: Work from the comfort of your own home
• Flexible Scheduling: Multiple shifts available to fit your lifestyle
• Opportunity for Growth: Contract role with the potential to convert to a full-time IQVIA employee
• Diverse and Inclusive Culture: Join a team that values teamwork, inclusivity, and diversity

Job Responsibilities:

• Providing exceptional customer service to patients, pharmacies, and medical professionals via phone, email, fax, or other means of contact
• Quickly assessing and resolving customer issues, including card activation, program eligibility, and submission rejection troubleshooting
• Documenting customer interactions and escalating unresolved issues to management as needed
• Recognizing operational challenges and suggesting recommendations to management
• Working 40 hours per week under moderate supervision

Requirements:

• High School Diploma or equivalent required
• Pharmacy Technician experience required
• HIPAA certification required
• Call center experience required (3+ years preferred)
• Medical claim processing experience a plus
• Bilingual (English/Spanish) a plus

What We Offer:

IQVIA is committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. We offer a range of health and welfare benefits, as well as opportunities for professional growth and development.

How to Apply:

If you are a motivated and compassionate individual who is passionate about making a difference in healthcare, we encourage you to apply for this exciting opportunity. Please submit your application, and we will be in touch to discuss further.