Lead Supervisor - Customer Care: Unlock Your Leadership Potential

Position Overview:

We're seeking an exceptional Lead Supervisor to join our Customer Care team, where you'll oversee daily operations, lead a team of customer service representatives, and drive excellence in customer experience. As a key member of our team, you'll play a vital role in shaping our customer-focused culture and contributing to the success of our organization.

Key Responsibilities:

• Supervise a team of customer service representatives to ensure timely and high-quality responses to customer inquiries and requests
• Provide coaching, counseling, and performance feedback to team members to enhance their skills and performance
• Respond to escalated customer complaints and resolve issues in a professional and courteous manner
• Contribute to establishing a work environment that recognizes achievement, rewards high performance, and promotes opportunity
• Perform supervisory stand-by duty as required, including weekends or emergency situations

What We Offer:

• Competitive salary range: $92,185 - $115,232, dependent on experience and location
• Remote work arrangement, with the option to work from our Kirkwood, NY office
• Opportunities for professional growth and development in a dynamic and inclusive organization
• A diverse and supportive team environment that values collaboration and innovation

Requirements:

• BS/BA Degree preferred, or 5 years of strongly related experience
• Minimum 5 years of experience in customer service, with 3 years of supervisory experience
• Excellent communication, leadership, and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing priorities

Join Our Team:

At Avangrid, we're committed to creating a diverse and inclusive workplace that values the contributions of all employees. If you're a motivated and customer-focused individual who is passionate about leadership and team development, we encourage you to apply for this exciting opportunity. Apply now and take the first step towards an rewarding career with our team!