Join Our Team:

• Company: Workwarp
• Location: Remote
• Job Type: Full-time
• Industry: Security Technology and IoT Solutions
• Job Type: Immediate openings available

Why Choose Workwarp?

At Workwarp, we offer a comprehensive benefits package, including:

• Comprehensive health, vision, and dental benefits for you and your family
• 401(k) with up to 4% match
• Stock options for every full-time employee
• Engaging company events and charitable opportunities
• A founder-led and employee-driven company culture in a hyper-growth environment

Job Summary:

We are seeking an experienced Enterprise Customer Success Manager to join our SLED Central team. As a key member of our team, you will be responsible for developing and maintaining strong relationships with key stakeholders within client organizations, ensuring overall customer satisfaction, and driving business growth.

Key Responsibilities:

• Develop and maintain strategic relationships with key stakeholders within client organizations
• Act as the main point of contact for enterprise customers, addressing inquiries and ensuring overall customer satisfaction
• Collaborate with internal teams to ensure a smooth onboarding process for new enterprise clients
• Conduct training sessions to educate clients on the full capabilities of our products
• Proactively monitor customer accounts to identify and address potential issues before they escalate

Requirements:

• 4+ years of experience in Customer Success, Account Management, or Business Development, preferably in the Public Sector
• Proven ability to build and manage relationships, internally and externally in a SaaS environment
• Experience using CRM tools, including Salesforce and CS Tools
• Ability to communicate clearly about both technical and non-technical subject matter
• Willingness to travel as needed

Preferred Qualifications:

• Experience with de-escalation management and navigating tough conversations with a solutions-oriented mindset
• Highly adaptable individual who embraces change and can pivot when confronted with new challenges
• Demonstrated strong follow-through and ability to self-manage multiple tasks and projects at once
• Passionate about Customer Success and the relationships that drive mutually beneficial results
• Team player who contributes positively to overall team morale and company culture

How to Apply:

If you believe you have what it takes, submit your application without delay. We are keen to hear from talented candidates like you.