Remote Assistant Contact Center Manager - Unlock Your Leadership Potential

Join our vibrant team and take your career to the next level! We're seeking a highly skilled and motivated Assistant Contact Center Manager to drive success in our remote contact center. As a key member of our team, you'll play a vital role in developing, implementing, and improving day-to-day operations, focusing on inbound technical support and customer service. With a competitive compensation package and a salary range that recognizes your expertise, this is an opportunity you won't want to miss.

About the Position:

The Assistant Contact Center Manager will assist in the development, implementation, and improvement of day-to-day operations within the contact center, emphasizing positive relationships among employees and clients while ensuring operational efficiency and service quality. This temporary assignment, lasting approximately five months, offers a unique chance to make a lasting impact in a fast-paced, high-energy environment.

Key Responsibilities:

• Develop and implement operational practices that foster positive employer-employee-client relationships and promote high levels of employee morale.
• Manage compliance and reporting for all center operations, including call volume forecasting, staffing, client service commitments, budget, and payroll.
• Oversee day-to-day contact center operations and business planning, ensuring staff safety, physical site security, human resource development, operational efficiency, and service quality excellence.
• Promote the highest standards of ethical and professional conduct through demonstrated individual performance.
• Thrive as a team player in a fast-paced, change-oriented environment and continue liaison efforts with various departments, including Account Management, Quality Assurance, Training, Recruiting, WFM, IT, and the Client.
• Perform other related duties and assignments as required.

Requirements:

• Bachelor's degree from an accredited college or university or equivalent work experience.
• 2-3 years of contact center management experience, with excellent TOPS implementation skills.
• Experience managing programs with varying service objectives, agent skill requirements, and technical solutions.
• Strong verbal, listening, and written communications skills.
• Excellent attendance history and proficiency in Microsoft Office functions, including extended Outlook functions and complex Excel functions.

Nice-to-Haves:

• Experience managing multiple programs concurrently.
• Experience with strategic development and implementation, specifically with operating policies and procedures, and work process improvements.

Benefits:

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k, and more)
• Paid Time Off
• Employee wellness and engagement program

We Want to Hear From You!

If you're a motivated and experienced professional looking for a new challenge, don't hesitate to apply. Join our team and let's build the future together!

Apply To This Job