Experienced Full Stack Director, Inside Sales – Web & Cloud Application Development

Are you a seasoned sales leader with a passion for driving growth and innovation? Do you thrive in fast-paced, dynamic environments where no two days are ever the same? If so, we want to hear from you! As a Director, Inside Sales at Teleperformance, you'll play a pivotal role in shaping the future of our business and helping us redefine the customer experience.

About Teleperformance

Welcome to Teleperformance, a global hub of innovation and empowerment where we're redefining the future of customer experience. With a remarkable $10 billion in annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages, we lead in intelligent, digital-first solutions. Our culture thrives on diversity, equity, and inclusion, and we're committed to creating a workplace where everyone feels valued, respected, and empowered to succeed.

The Opportunity

As a Director, Inside Sales, you'll be responsible for driving sales efficiency and effectiveness by overseeing the entire lead lifecycle for the Inside Sales Team. You'll work closely with Marketing and Sales teams to align objectives and identify high-potential leads, utilizing our TP Growth Marketing Blueprint to assess and prioritize leads based on their likelihood to convert to clients. Your expertise will be crucial in fostering collaboration, communication, and alignment across teams, and you'll serve as a catalyst for bridging gaps, resolving conflicts, and ensuring that teams are working cohesively towards shared goals.

Responsibilities & Duties

* Coordinate and collaborate with Marketing and Sales teams to align objectives and identify high-potential leads through the Tiering strategy

• Define industry sub-segments, providing direction for messaging and assets to be shared with leads
• Utilize existing tools and the TP Growth Marketing Blueprint to assess and prioritize leads based on their likelihood to convert to clients
• Oversee lead engagement through personalized communication and content to ensure relationship building and movement through the sales funnel
• Train and ensure that all sales activities are accurately recorded in Salesforce
• Analyze data to optimize communication strategies and facilitate a smooth transition from Marketing to Sales
• Oversee the entire process from initial contact to personalization, to tracking activity
• Monitor best practices in cadence, and finally hand off with complete tracking of activity
• Track and analyze the effectiveness of lead generation and sales strategies
• Coaching and Inside Sales Team Management:

+ Manage the day-to-day operations of the Inside Sales Team agents and conduct regular 1:1 coaching sessions to ensure they are achieving KPI targets

Qualifications & Requirements

* Bachelor's degree in Marketing, Business Administration, or a related field

• 1-5 years of proven experience in inside sales leadership or a similar role in the business process outsourcing industry, with demonstrated positive results
• Strong understanding of sales processes, lead management tools, and CRM systems (e.g., Salesforce)
• Excellent data analysis and reporting skills
• Strong interpersonal and communication skills
• Ability to work effectively in a fast-paced, collaborative, and highly matrixed environment
• Experience in training and coaching of inside sales teams
• Preferred: Certification in sales or marketing methodologies, adept in Salesforce and sales engagement platforms like Outreach

Maximize Your Impact at Teleperformance

As a Director, Inside Sales, you'll have access to multiple tools that will leverage your potential, including:

• Diverse solutions & verticals: Boost your quota & earnings across multiple verticals, such as Insurance, Technology, Banking & Financial Services, Digital Ads, and more!
• Global reach: Sell across multiple locations & languages, broadening your portfolio
• Digital solutions leader: Leverage our expertise in AI, omnichannel solutions, and customer satisfaction

Career Growth Opportunities & Learning Benefits

At Teleperformance, we're committed to helping you grow and develop your skills. As a Director, Inside Sales, you'll have access to:

• Regular coaching and feedback sessions to ensure you're achieving your goals
• Opportunities for professional development and training in areas such as sales, marketing, and leadership
• A dynamic and supportive work environment that encourages collaboration and innovation

Work Environment & Company Culture

As a remote employee, you'll have the flexibility to work from anywhere, while still being part of a global team that's passionate about making a difference. Our culture thrives on diversity, equity, and inclusion, and we're committed to creating a workplace where everyone feels valued, respected, and empowered to succeed.

Compensation, Perks, & Benefits

As a Director, Inside Sales, you'll receive a competitive salary, as well as access to a range of benefits and perks, including:

• Comprehensive health insurance
• Retirement savings plan
• Paid time off and holidays
• Professional development opportunities
• Access to our global network of employees and partners

Pre-Employment Screenings

In accordance with Teleperformance policy, employment in this position will be contingent on your successful completion and passage of a comprehensive background check, including global sanctions and watch list screening.

Important | Policy on Unsolicited Third-Party Candidate Submissions

TP does not accept candidate submissions from unsolicited third parties, such as recruiters or head-hunters. Such applications will not be considered, and no contractual association shall be established through such submissions.

Is There a Fine Print?

No fine print, though we will grab this space to remind you that Teleperformance is home to a global family with people from various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

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