Experienced Remote Customer Service Representative – National Accounts Support

Are you a customer-centric individual with a passion for delivering exceptional service? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we invite you to join blithequark's dynamic team as a Remote Customer Service Representative, supporting our National Accounts division. At blithequark, we're committed to providing top-notch service to our customers, and we're seeking a skilled and dedicated individual to join our team. As a Remote Customer Service Representative, you'll play a vital role in ensuring our customers receive the highest level of service, while also driving business growth and customer satisfaction.

About blithequark

blithequark is a leading provider of innovative solutions and services, dedicated to making a positive impact on our customers' lives. Our company culture is built on a foundation of collaboration, innovation, and customer-centricity, and we're proud to be an Equal Opportunity Employer (EOE).

Job Responsibilities

As a Remote Customer Service Representative, you'll be responsible for:

• Acting as a liaison between our customers, branch teams, sales representatives, and corporate functions via phone, email, and other electronic systems
• Maintaining special and/or ancillary services via company and/or customer websites, including scanning and uploading graphs and business proposals
• Updating work orders via customer web portals, including opening/closing work orders and providing status updates
• Handling basic and routine customer calls and emails, including work orders placed by National Accounts customers
• Using computerized systems for inputting and tracking work orders, ensuring customers receive service through processing orders and coordinating issues with Customer Account Managers
• Handling customer calls/correspondence for customer scheduling and inquiries, and recording all customer information and call history information

Job Requirements

To be successful in this role, you'll need:

• A High School Diploma or general education degree (GED), or one to two years of related experience and/or training, or an equivalent combination of education and experience
• 6 months of clerical or customer service experience
• Experience resolving escalated customer service issues (strongly preferred)
• Customer service orientation and conflict resolution skills
• Problem-solving and decision-making skills
• Oral and written communication skills (including typing)
• Ability to influence leaders and peers
• Knowledge of the business unit brand products and services
• Attention to detail
• Organizational skills
• Ability to work independently and meet goals
• Teamwork skills
• Ability to effectively multi-task
• Ability to adapt, learn, and perform work in a fast-paced environment
• Computer skills with Microsoft (Word, Excel, Outlook) - Intermediate skills at minimum with Excel
• Proficiency with customer service portals

Physical Demands and Working Conditions

The physical demands of this role are representative of those that must be met by an employee to perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbents must be prepared to:

• Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects
• Sit for long periods of time while using office equipment such as computers, phones, and etc.
• Fingering and repetitive motions, such as movement of wrists, hands, and fingers while picking, pinching, and typing during your normal working environment
• Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment

Incumbents are required to have:

• Close visual acuity to perform detail-oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arms reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screens, and expansive reading
• Incumbents will be subject to:

+ Inside working conditions: The change of building environment such as with or without air conditioning and heating

What We Offer

As a Remote Customer Service Representative at blithequark, you'll enjoy:

• A competitive salary and benefits package
• Opportunities for career growth and professional development
• A dynamic and supportive work environment
• Recognition and rewards for outstanding performance
• A comprehensive training program to ensure your success in the role
• The flexibility to work from home and maintain a healthy work-life balance

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We're excited to welcome you to the blithequark team! Apply Now! Apply for this job