Enterprise Customer Success Manager – Driving Client Success and Growth at blithequark

Are you a seasoned professional with a passion for delivering exceptional customer experiences and driving business growth? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join our team at blithequark as an Enterprise Customer Success Manager. In this role, you will be responsible for overseeing multiple Enterprise client accounts, providing strategic guidance, and ensuring their success on our platform. If you're a results-driven, customer-focused individual with a knack for building strong relationships and driving revenue growth, we want to hear from you.

About blithequark

blithequark is a leading online employment marketplace that connects job seekers with millions of businesses of all sizes through innovative mobile app, web, and email services, as well as partnerships with the best job sites on the web. Our mission is to actively connect people to their next great opportunity, and we're committed to delivering exceptional customer experiences that drive business growth and success.

Job Summary

As an Enterprise Customer Success Manager at blithequark, you will be responsible for overseeing multiple Enterprise client accounts, providing strategic guidance, and ensuring their success on our platform. You will partner with our Enterprise Sales and Product Strategy teams to maximize client ROI, enabling long-term account growth. You will focus on relationship building, including talking directly to key decision makers at Fortune 1000 and similarly sized companies, and strive to deliver "WOW" experiences for our customers.

Key Responsibilities

* Serve as a trusted partner and recruitment expert to key customer stakeholders

• Establish deep relationships with new and existing customers, understanding their challenges, and offering strategic guidance to help them meet their recruiting goals and maximize their ROI
• Oversee account setup and project manage the implementation to launch, including customer training and onboarding to set the client up for success
• Collaborate with the Enterprise Sales and Product Strategy teams to deliver results and create a great customer experience, leading to revenue retention, renewals, and upsells
• Define success criteria with clients and monitor and optimize performance to ensure targets are exceeded
• Leverage data and analytics to improve effectiveness of each client's recruitment advertising campaigns and showcase long-term customer value
• Serve as an intermediary between our customers and internal teams to troubleshoot technical issues and to advocate for enhancements that improve our product and customer results
• Maintain advanced knowledge of various industry technologies and blithequark products and services
• Travel to client premises as needed to review performance and recommend additional product offerings

Minimum Qualifications

* 5+ years of experience as a Customer Success Manager, Account Manager, or other relevant experience

• 1+ year of experience working with Enterprise and/or high value clients
• Experience with Recruitment Advertising and/or Performance Based Advertising
• Passion for providing excellent client service and creating WOW experiences for customers
• Ability to develop and deliver compelling presentations using data storytelling
• Experience working with programmatic platforms is a plus
• Detail-oriented, organized, and strong time-management skills
• Ability to learn quickly, adapt to feedback, and work in a rapidly changing environment
• Easily builds rapport and establishes relationships with customers and colleagues, including sales and product/technical teams
• Excellent problem-solving skills working in ambiguity and with limited direction
• Ability to work both independently and within a team environment
• A self-starter with the demonstrated ability to take initiative, who can proactively identify issues/opportunities and provide recommendations to make our product and customer experience even better
• Advanced knowledge of G Suite and MS Office Suite (Word, Excel, PPT)

Preferred Qualifications

* Experience working with AI-driven smart matching technology

• Knowledge of the recruitment advertising industry and trends
• Experience with data analysis and reporting
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment

What We Offer

* A competitive salary range of $65,000-$96,000, depending on experience and location

• Equity, bonuses, commission, or other forms of compensation as part of a total compensation package
• A full range of medical, financial, and other benefits
• Opportunities for career growth and professional development
• A dynamic, fast-paced work environment with a team of passionate and dedicated professionals
• A commitment to diversity, equity, and inclusion, with a focus on creating a workplace that is welcoming and inclusive for all employees

How to Apply

If you're a motivated, customer-focused professional with a passion for driving business growth and delivering exceptional customer experiences, we want to hear from you. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We can't wait to connect with you and explore how you can contribute to our mission at blithequark.

Equal Opportunity Employer

blithequark is an equal opportunity employer and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics. We are committed to creating a workplace that is welcoming and inclusive for all employees.

Privacy Notice

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