Experienced Bilingual Customer Service Associate – Delivering Exceptional Support Experiences for Global Brands
Are you a customer service enthusiast with a passion for delivering memorable experiences? Do you possess excellent communication skills in both Spanish and English? If so, we invite you to join blithequark, a global leader in the customer experience (CX) industry, as an Experienced Bilingual Customer Service Associate. Our team is dedicated to creating positive moments for our customers, teams, and friends, and we're looking for talented individuals like you to help us achieve this mission.
About blithequark
blithequark is a global company with 170,000 associates across the globe, serving 750+ of the world's leading brands. We're the team behind the best experiences, and we're committed to creating connection and value through our innovative thinking, digital solutions, and the expertise and empathy of our employees. With a presence in 45 countries and the ability to support +9 million customer conversations every day in +60 languages, we're a dynamic and exciting place to work.
Why Join blithequark?
At blithequark, we believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. We're committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed, without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law.
Responsibilities
As an Experienced Bilingual Customer Service Associate, you will be responsible for:
* Providing basic technical support via phone in Spanish and English
* Delivering an exceptional support experience
* Interacting and communicating effectively with a variety of customers
* Providing a memorable and delightful experience
Work Environment and Benefits
We offer a range of benefits and perks to support your career growth and well-being, including:
* Working from home with computer equipment provided
* Full-Time Schedule
* Flexibility of a seasonal role, with the opportunity to become permanent
* $16/hour and incentive opportunities
* Hands-on, 100% paid training
* Internal Mobility (84% of our managers are promoted within)
* Employee discounts
* Referral bonuses
* EverBetter wellness program
Qualifications
To be successful in this role, you will need:
* Fluency in Spanish and English (while this role supports both, most calls are in English)
* A High School Diploma or GED Equivalent
* 18 years of age
Equipment and Internet Requirements
To ensure a seamless and efficient work experience, you will need:
* Hardwired internet connection (no satellite or wireless)
* Required Internet Speed is 5.0 Mbps Down/ 5.0 Mbps Up
* A Working Phone Line (Home Phone or Mobile)
* Home office must be a noise/distraction-free environment
* Desk and an ergonomic chair
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional support experiences, we invite you to apply for this exciting opportunity. Please visit our website at www.foundever.com and connect with us on Facebook, LinkedIn, and Twitter to learn more about our company culture and values.
Equal Employment Opportunity
blithequark is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law.