Experienced Customer Experience Agent – Livestream Shopping and Marketplace

At blithequark, we're revolutionizing the world of ecommerce by combining community, shopping, and entertainment in a unique and engaging way. As a remote-first team, we operate out of hubs within the US, Canada, UK, Ireland, and Germany, and we're committed to our values of innovation, collaboration, and customer satisfaction. We're looking for a highly motivated and customer-focused individual to join our Customer Experience team as an Experienced Customer Experience Agent.

About blithequark

blithequark is a livestream shopping platform and marketplace that's backed by top investors such as Andreessen Horowitz, Y Combinator, and CapitalG. We're the fastest-growing marketplace in the US over the past two years, and we're hiring forward-thinking problem solvers across all functional areas. Our platform couples rigorous seller vetting with a focus on community to create a welcoming space for buyers and sellers to share their passions with others.

The Role

As an Experienced Customer Experience Agent, you'll be responsible for driving the best possible user experience through process improvement, order management, and problem-solving. You'll be tasked with ensuring that our customers get the product they ordered as fast as possible, and if something goes wrong, you'll be ensuring that we're doing everything possible to make it right. Your primary responsibilities will include:

• Interacting with buyers and sellers with a customer-first attitude, ensuring a positive experience
• Resolving all customer issues regarding payments, orders, shipments, and general questions in a high-quality and timely manner
• Becoming an expert in blithequark's product, processes, and systems to drive positive outcomes for our users
• Working with other departments to troubleshoot, research, and resolve open questions
• Seeking out opportunities to eliminate repeat contacts and improve the overall customer experience

You

We're looking for a curious and growth-minded individual who's passionate about delivering exceptional customer experiences. You'll be a hungry individual looking to jumpstart your career in a fast-paced environment, willing to take on any role or task, learn new skills, and be a part of building a great company. Here's what we're hoping to see in your background:

• 2+ years of support experience handling email and/or chat services
• Weekend availability required
• Understanding of ecommerce and marketplace operations
• Experience with customer-facing systems like Zendesk, Kustomer, or Intercom
• Obsession with customers and being customer-first
• Proactive problem-solver and process-improver
• Knowledge of collectibles is a plus
• Bachelor's degree or college experience preferred
• Previous start-up experience is a plus

Team Environment

As a member of our Customer Experience team, you'll be part of a dynamic and collaborative environment that's committed to delivering exceptional customer experiences. You'll work closely with other departments to troubleshoot, research, and resolve open questions, and you'll have the opportunity to contribute to process improvements and system enhancements.

Compensation and Benefits

We offer a competitive compensation package, including:

• $24.04/hour to $28.85/hour (hourly rate may vary based on level, experience, and skills)
• Benefits, including flexible time off policy, holiday pay, health insurance options, work-from-home support, home office setup allowance, monthly allowance for cell phone and internet, care benefits, monthly allowance for food and wellness, annual allowance for childcare, lifetime benefit for family planning, retirement (401k offering with employer match up to 4% of base salary), and pension plans internationally
• Equity in blithequark
• Parental leave (16 weeks of paid parental leave + one month gradual return to work)
• Opportunities for career growth and professional development

Work Environment

As a remote-first team, we operate out of hubs within the US, Canada, UK, Ireland, and Germany. Our team members are required to be within commuting distance of our Phoenix, AZ hub.

Equal Opportunity Employer

blithequark is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce. If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic and collaborative team, we encourage you to apply for this exciting opportunity. Apply for this job