Part Time Bilingual Customer Service Coordinator – Join blithequark's Dynamic Team

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you possess a "whatever it takes" attitude and a strong desire to grow with a dynamic team? Look no further! blithequark is seeking a Part Time Bilingual Customer Service Coordinator to join our team of dedicated professionals who are committed to simplifying health screenings for individuals, employers, and wellness partners.

About blithequark

blithequark is the nation's leading provider of onsite comprehensive wellness screening services and convenient online lab orders. As a Premise Health Company, we help individuals, employers, and wellness partners improve their health by providing real, quantifiable data that drives change and reduces healthcare costs. Our team of experts works tirelessly to customize processes and ensure that our employer partners are targeting the best risk factors to make positive return-on-investment on important wellness initiatives.

The Role

As a Part Time Bilingual Customer Service Coordinator, you will play a vital role in delivering exceptional customer experiences by fielding in-bound calls from customers and assisting them with any questions they may have regarding our services/product, and/or accessing the website. You will be responsible for:

• Determining requirements by working with customers
• Answering inquiries by clarifying desired information; researching, locating, and providing information
• Resolving problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests
• Maintains call center database by entering information
• Keeps equipment operational by following established procedures; reporting malfunctions
• Updates job knowledge by participating in educational opportunities
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• May require other duties as assigned

What You'll Need

* High School Diploma or equivalent

• Minimum of one year of Customer Service or Call Center experience
• Excellent written and oral communication skills
• Ability to work in a structured environment and adhere to regulatory and compliance requirements
• Strong interpersonal skills; professional, courteous, friendly, and empathetic
• Strong problem-solving skills, analytical skills, and detail-oriented
• Ability to positively adjust to a rapidly changing environment
• Proficiency with MS Word, Excel, and Outlook. PC literacy is also required (experience using Windows based applications preferred)
• Ability to deal with customers in a professional manner, including handling irate customers in a way that brings the interaction to a positive conclusion
• Bilingual Spanish (Read, Write, and Speak) is required

What We'll Do for You

At blithequark, you're not just an employee – you're a team member. We're committed to helping individuals improve their health by providing real, quantifiable data that drives change and reduces healthcare costs. Our online consumer division reveals undetected health problems to individuals and recommends professional follow-up care that can make a positive difference in a person's overall health.

Work Environment and Culture

Our office is centrally located right behind the airport in San Antonio, Texas. We're a dynamic team that values collaboration, innovation, and customer satisfaction. We're looking for career-minded individuals who are passionate about delivering exceptional customer experiences and are committed to growing with our team.

Compensation and Benefits

We offer a competitive hourly rate of $15.00 - $15.50 for this part-time position. For more information regarding the benefits we offer, please visit our career site, jobs.premisehealth.com/benefits.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Join Our Team

At blithequark, we're committed to simplifying health screenings for individuals, employers, and wellness partners. We're looking for talented individuals like you to join our team and help us make a positive impact on people's lives. Apply now and become a part of our dynamic team! Apply for this job