Experienced Bilingual Customer Service Representative – Multichannel Support for Global Eyewear Leader

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you possess fluency in Spanish and a knack for resolving complex issues? If so, we invite you to join our dynamic team at blithequark, a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. As a Bilingual Customer Service Representative, you will play a vital role in providing top-notch support to our customers, ensuring their satisfaction, and driving revenue growth for our iconic eyewear brands.

About blithequark

At blithequark, we pride ourselves on being a forward-thinking organization that empowers our employees to "see more and be more." With over 180,000 dedicated team members in 150 countries, we bring together the expertise of two industry pioneers to create a vertically integrated business that addresses the world's evolving vision needs. Our portfolio of renowned brands spans various categories, from frames and lenses to digital distribution and premium segments. We are committed to innovation, quality, and customer satisfaction, and we're seeking like-minded individuals to join our Shared Services Team.

Job Summary

As a Bilingual Customer Service Representative, you will be responsible for providing high-quality, multichannel support to customers in Spanish, utilizing your excellent communication skills, business acumen, and problem-solving abilities. You will work closely with our team to resolve customer issues, ensure productivity and revenue growth, and maintain a positive, customer-centric attitude. If you're passionate about delivering exceptional customer experiences and have a flair for languages, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Provide multichannel support (telephonic, chat, email, social media, US mail) to customers in Spanish, ensuring high-quality service and resolution of issues

• Utilize department tools, resources, business judgment, and expertise to resolve complex problems and escalate unresolved issues
• Act as a positive role model, demonstrating continuous performance improvement, solid business skills, and support of department and company objectives
• Ensure productivity, revenue generation, and quality levels meet or exceed customer and blithequark expectations
• Use courteous and professional language, working effectively in a team environment to create win-win resolutions to problems
• Maintain a strong commitment to providing resolution to customer issues on the first contact, utilizing excellent communication and problem-solving skills

Essential Qualifications

* High School or equivalent

• 1+ year(s) experience in a customer service environment
• Fluency in Spanish (written and spoken)
• Ability to produce quality and professional written correspondence with customers
• Ability to demonstrate and perform basic math
• Customer service orientation
• Intermediate PC knowledge, working knowledge of Windows operating systems, proficient with Microsoft Office, fluent with Internet and mainstream web browsers
• Strong English and Spanish comprehension and a good command of grammar

Preferred Qualifications

* Associate degree or higher

• Previous experience in a telephonic or personal customer contact position
• blithequark Retail store/field experience

Compensation and Benefits

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

How to Apply

If you're a motivated and customer-focused individual with a passion for languages, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Job! Apply for this job