Experienced Part-Time Customer Support Specialist – Virtual Customer Service Representative

At blithequark, we're dedicated to providing exceptional staffing and executive search services that cater to the ever-evolving demands of the workplace. As a leading management consulting firm, we're committed to fostering a culture of acceptance, belonging, and excellence. We're now seeking a highly skilled and empathetic Customer Support Specialist to join our team on a part-time basis.

About blithequark

blithequark is an 8(a), WOSB, and WBE owned management consulting firm founded in 1990. Our mission is to blend the best in people with the ongoing demands of the workplace by providing high-quality staffing and executive search services. We're passionate about creating a work environment that values acceptance, belonging, and growth. Our team is dedicated to delivering exceptional results and making a positive impact in the lives of our clients and customers.

Key Responsibilities

As a Customer Support Specialist at blithequark, you'll play a vital role in providing top-notch customer service to our clients and customers. Your primary responsibilities will include:

• Providing exceptional customer support and resolving complex situations related to various types of potential fraud
• Utilizing a computer to access customer information and resources to successfully handle calls
• Applying critical thinking to each caller's situation while following documented processes and procedures
• Advocating for each caller while providing accurate information and unbiased advice
• Overcoming common challenges Customer Support Specialists face, such as customer frustration, customer pushback, and emotional impact
• Communicating effectively with callers and other team members, as well as leadership

A Typical Day in The Life of a Customer Support Specialist

As a Customer Support Specialist at blithequark, you can expect to work during the current project hours of 9:00 AM-6:00 PM EST (Mon-Fri) to support our call queue. Your day will consist of:

• Accessing various software, systems, and tools on a company-provided laptop to complete the job requirements
• Taking back-to-back calls from our customer hotline dealing with complex situations that pertain to various types of potential fraud
• Following documented processes and procedures to provide accurate information and unbiased advice based on call-handling procedures
• Multi-tasking while on calls to collaborate with multiple levels of support to resolve caller's concerns (Tier 2, Tier 3)
• Overcoming challenges that may have an emotional impact on your ability to handle calls
• Collaborating and communicating effectively in a virtual environment to stay abreast of any changes that occur in a fast-paced environment
• Completing other tasks/duties as assigned

Essential Qualifications

To be successful in this role, you'll need to possess the following essential qualifications:

• A High School diploma or equivalent; a college degree or some college coursework is preferred
• The ability to successfully pass a criminal background check
• The ability to work from home with a dedicated space to focus on your daily work tasks
• The flexibility to work the days/hours required to be successful in this role (Monday-Friday, 20 hours per week, 4 hours per day)

Preferred Qualifications

While not required, the following qualifications are preferred:

• At least 1 year of relevant experience providing customer support and dealing with complex situations, preferably regarding various types of fraud
• The technical ability to effectively utilize a computer to access customer information and resources to successfully handle calls
• Dynamic people skills that demonstrate professionalism, empathy, respect, patience, and being a team player in everything that you do

Skills and Competencies

To excel in this role, you'll need to possess the following skills and competencies:

• Excellent communication and interpersonal skills
• Ability to work effectively in a virtual environment
• Strong problem-solving and critical thinking skills
• Ability to multitask and prioritize tasks effectively
• Proficiency in using computer software and systems
• Ability to maintain confidentiality and handle sensitive information

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to providing our employees with opportunities for growth and development. As a Customer Support Specialist, you'll have access to:

• Ongoing training and development programs to enhance your skills and knowledge
• Opportunities for career advancement and professional growth
• A collaborative and supportive work environment that encourages learning and innovation

Work Environment and Company Culture

blithequark is built on the foundation of unconditional acceptance and belonging in our practices, processes, and relationships. Our team is dedicated to creating a work environment that values diversity, equity, and inclusion. As a Customer Support Specialist, you'll be part of a dynamic and supportive team that's passionate about delivering exceptional results and making a positive impact in the lives of our clients and customers.

Compensation, Perks, and Benefits

As a part-time Customer Support Specialist at blithequark, you'll enjoy a competitive hourly rate of $17.75 per hour. You'll also have access to a range of benefits, including:

• Flexible scheduling to accommodate your needs
• Opportunities for career advancement and professional growth
• Ongoing training and development programs to enhance your skills and knowledge
• A collaborative and supportive work environment that encourages learning and innovation

How to Apply

If you're a motivated and empathetic individual who's passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job