Experienced Remote Healthcare Billing and Customer Service Representative – Patient Advocacy and Support
Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join our team at blithequark as a Remote Healthcare Billing and Customer Service Representative. In this vital role, you will play a critical part in helping patients and their families navigate the complexities of medical billing, providing empathetic support, and resolving account balances with care and professionalism.
About blithequark
blithequark is a Customer Service Contact Center dedicated to supporting patient billing and customer service needs for our healthcare clients. Our mission is to revolutionize the healthcare industry by providing exceptional service, fostering meaningful relationships, and empowering patients to take control of their healthcare journey. At blithequark, we live by the principles of integrity, passion, and respect, which guide our approach to client success and employee satisfaction.
What sets blithequark apart?
* Family-owned business where you become part of the family, not just a number
- Award-winning workplace: consistently ranked as one of the "Top 10 Best Places to Work" in our industry
- Over 20 years of consistent and healthy growth with world-class clients
- Your voice is heard and appreciated
- You are a part of the success with your ideas and your efforts
- You are appreciated and valued
- Competitive pay and incentive programs
- We promote from within! Grow your career with blithequark
- Work from home opportunity with modified in-office work options available for those who like the "office" setting
Job Summary
As a Remote Healthcare Billing and Customer Service Representative, you will work as an extended business office representative on behalf of our clients, providing empathetic support to patients and their families. Your primary responsibilities will include:
- Using empathy and fantastic listening, verbal, and written communication skills to help patients and their families understand confusing, and often times unexpected, medical bills
- Providing outstanding customer service and collaborating with patients over the phone on affordable payment plans, and taking payments by phone
- Using your computer proficiency, organization, and attention to detail to accurately document all calls and follow-ups in our software systems throughout each day
- Supporting your fellow team members with consistent attendance, excellent work ethic, and caring team focus
- Continuously improving, with supportive coaching/feedback from your manager and team leads and ongoing training
What You'll Do:
* Provide empathetic support to patients and their families, helping them navigate the complexities of medical billing
- Collaborate with patients to develop affordable payment plans and take payments by phone
- Accurately document all calls and follow-ups in our software systems throughout each day
- Support your fellow team members with consistent attendance, excellent work ethic, and caring team focus
- Continuously improve your skills and knowledge with supportive coaching/feedback from your manager and team leads and ongoing training
Essential Qualifications:
* High school diploma or equivalent required; associate's or bachelor's degree preferred
- 1-2 years of experience in customer service, healthcare, or a related field
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced, dynamic environment
- Proficiency in computer software systems, including Microsoft Office and Google Suite
- Strong organizational and time management skills
- Ability to work independently and as part of a team
- Strong attention to detail and accuracy
Preferred Qualifications:
* Experience in medical billing or healthcare customer service
- Certification in customer service or a related field
- Bilingual or multilingual skills
- Experience working in a remote or work-from-home environment
Skills and Competencies:
* Excellent communication and interpersonal skills
- Ability to work in a fast-paced, dynamic environment
- Proficiency in computer software systems, including Microsoft Office and Google Suite
- Strong organizational and time management skills
- Ability to work independently and as part of a team
- Strong attention to detail and accuracy
- Ability to empathize with patients and their families
- Strong problem-solving and critical thinking skills
Career Growth Opportunities and Learning Benefits:
* Opportunities for career advancement and professional growth
- Ongoing training and development programs
- Supportive coaching/feedback from your manager and team leads
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
Work Environment and Company Culture:
* Work from home opportunity with modified in-office work options available for those who like the "office" setting
- Collaborative and dynamic work environment
- Supportive and inclusive company culture
- Opportunities for socialization and team-building
- Recognition and rewards for outstanding performance
Compensation, Perks, and Benefits:
* Competitive pay structure with base annual pay ranging from $37,440 - $43,680 based on prior experience
- Monthly performance bonuses ranging from $100-$400
- Opportunities for career advancement and professional growth
- Ongoing training and development programs
- Supportive coaching/feedback from your manager and team leads
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Comprehensive benefits package, including:
+ 401(k) + 401(k) matching + Dental insurance + Employee assistance program + Employee discount + Flexible spending account + Health insurance + Life insurance + Paid time off + Tuition reimbursement + Vision insurance
How to Apply:
If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service and making a positive impact on people's lives, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you! Apply for this job