Job Title: Experienced Overnight Customer Service Representative – Delivering Exceptional Experiences for blithequark Customers
Job Description:
About blithequark
At blithequark, we pride ourselves on being a family-owned company that has been a leading distributor of shipping, industrial, and packaging materials across North America for decades. With over 9,000 employees across 13 locations, we continue to grow and expand our services to meet the evolving needs of our customers. Our commitment to exceptional customer service has earned us a reputation as a trusted partner in the industry, and we're looking for talented individuals like you to join our team.Job Summary
We're seeking an experienced Overnight Customer Service Representative to join our team at blithequark. As a key member of our customer service team, you'll play a critical role in delivering exceptional experiences for our customers. You'll be responsible for processing customer orders and inquiries, communicating with customers through various channels, and becoming a product and solutions expert. If you're passionate about providing legendary customer service and have a strong work ethic, we want to hear from you!Key Responsibilities
As an Overnight Customer Service Representative at blithequark, you'll be responsible for:- Processing customer orders and inquiries in a collaborative call center using world-class technology.
- Communicating with customers over phone, email, and chat to resolve their queries and concerns.
- Helping customers navigate blithequark's website and online ordering system to ensure a seamless shopping experience.
- Becoming a product and solutions expert by learning about our products, pricing, and shipping options to answer customer questions confidently.
- Working collaboratively with other team members to resolve customer issues and improve overall customer satisfaction.
Minimum Requirements
To be successful in this role, you'll need:- A high school diploma or equivalent; a bachelor's degree is preferred.
- Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers!
Benefits
As a valued member of our team, you'll enjoy a range of benefits, including:- Complete health insurance coverage and a 401(k) plan with a 6% employer match that starts on day one!
- Multiple bonus programs to recognize your hard work and contributions.
- Paid holidays and generous paid time off to recharge and relax.
- A Tuition Assistance Program that covers professional continuing education to help you grow and develop in your career.
Employee Perks
At blithequark, we believe in taking care of our employees and providing a comfortable and supportive work environment. You'll enjoy:- A café featuring affordable daily meal options from local restaurants.
- An on-site fitness center and beautifully maintained walking paths to stay active and healthy.
- Best-in-class, clean, and modern facilities to work in.
Career Growth Opportunities
At blithequark, we're committed to helping our employees grow and develop in their careers. You'll have opportunities to:- Take on new challenges and responsibilities as you grow in your role.
- Develop your skills and knowledge through training and professional development programs.
- Network with other team members and leaders to build relationships and learn from their experiences.
Work Environment and Company Culture
At blithequark, we're proud of our inclusive and supportive work environment. We're committed to:- Providing a safe and respectful workplace for all employees.
- Fostering a culture of open communication, collaboration, and teamwork.
- Embracing diversity and promoting equal opportunities for all employees.