Experienced Customer Marketing Manager – Global Growth Platform

At arenaflex, we're breaking down barriers to global business and creating opportunities for everyone, everywhere. Our leading SaaS-based Global Growth Platform enables clients to expand into over 180 countries quickly and efficiently, without the complexities of establishing local entities. We're dedicated to empowering our diverse, remote-first teams with flexibility and resources, fostering an environment where innovation thrives and every contribution is valued and celebrated. The work you do here will positively impact lives around the world. We stand by our promise: Opportunity Made Possible. In addition to competitive compensation and benefits, we invite you to join us in expanding your skills and helping to reshape the future of work.

About the Role

arenaflex is looking for a strategic and hands-on Customer Marketing Manager to execute programs that drive customer engagement, retention, and expansion. Reporting to the Director of Customer Marketing, this role will focus on building and executing customer-facing campaigns, communications, and content that support customer success at every stage of the journey. This role is key to ensuring customers feel connected to arenaflex, see continued value in our solutions, and have access to the right resources at the right time. As a key member of the Customer Marketing team, you will work closely with Customer Success, Product Marketing, and Content teams to create meaningful touchpoints that drive retention, advocacy readiness, and account growth.

What You'll Do

This role is perfect for a customer-centric marketer who thrives in developing scalable campaigns and content that enhance the customer experience. In this role, you will:

Support Customer Engagement Programs:

Build and manage initiatives like Customer Advisory Board, customer roundtables, and customer-exclusive events to strengthen relationships and drive deeper product usage.

Gather and Leverage Customer Insights:

Partner with the Customer Advocacy Manager to identify engaged customers, gather qualitative feedback, and surface success stories that inform marketing strategies.

Enhance Self-Service and Educational Resources:

Partner with Content, Product, and Customer Success teams to ensure customers have access to the right guides, videos, and knowledge base materials.

Shape Customer Communications and Content Strategy:

Partner with Lifecycle on customer-facing newsletters, product updates, and educational resources to ensure customers stay informed and engaged.

Influence Lifecycle Marketing Campaigns:

Collaborate cross-functionally with Lifecycle, Customer Success, and Demand Gen teams to design and implement campaigns that drive onboarding, adoption, retention, and expansion.

Measure and Report Impact:

Track engagement and retention metrics, ensuring customer marketing initiatives align with business objectives and deliver measurable value.

What We're Looking For

*

Experience:

3+ years in customer marketing, lifecycle marketing, or customer engagement in a SaaS or technology company.

Skills:

+ Strong writing and content creation abilities + Experience with customer communications and engagement campaigns + Familiarity with marketing automation tools (e.g., Marketo, HubSpot)

Collaboration:

Ability to work cross-functionally with Marketing, Customer Success, and Product teams to drive alignment and execution.

Communication:

Excellent written and verbal communication skills, with a deep understanding of how to craft messages that resonate with customers.

Education:

Bachelor’s degree in Marketing, Communications, Business, or a related field.

Why Join arenaflex?

* Competitive compensation and benefits package

• Opportunity to work with a leading SaaS-based Global Growth Platform
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Flexible work arrangements and remote work options
• Access to cutting-edge technology and tools
• Recognition and rewards for outstanding performance

What We Offer

* Annual gross base salary range: $77,600 - $96,000

• Variable compensation
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) matching program
• Flexible paid time off and holidays
• Professional development and training opportunities
• Access to arenaflex's employee assistance program

Equal Opportunity Employer

arenaflex is a proud Equal Opportunity Employer, and we are committed to building and maintaining a diverse, equitable, and inclusive culture that celebrates authenticity. We prohibit discrimination and harassment against employees or applicants on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other legally protected status.

Accommodations for Individuals with Disabilities

arenaflex also is committed to providing reasonable accommodations to individuals with disabilities. If you need an accommodation due to a disability during the interview process, please contact us at [email protected].

Apply Now

If you're a customer-centric marketer with a passion for driving engagement, retention, and expansion, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and help shape the future of global business. Apply for this job