Experienced E-Commerce Customer Service Representative – Building Unforgettable Brand Experiences
At arenaflex, we're passionate about delivering exceptional customer experiences that leave a lasting impression. As a leading apparel designer and distributor, we're seeking an E-Commerce Customer Service Representative to join our team in Denver, CO. If you're a customer service enthusiast with a passion for building strong relationships and providing memorable brand experiences, we want to hear from you!
About arenaflex
arenaflex has been a trusted name in the Western Industry for over 100 years, with a rich history of hard work, distinction, and providing unsurpassed quality products to our customers. Our commitment to excellence has earned us a reputation as one of the most successful privately owned companies in the region. We're proud of our Core Values, which guide our decisions and actions every day. Our team is like a family, and we're looking for someone who shares our values and is eager to be part of our journey.
Job Summary
As an E-Commerce Customer Service Representative, you'll play a vital role in establishing relationships with customers and providing a memorable brand experience. You'll be responsible for making sure our customers are supported and cared for throughout their experience with our brands, and continually create ways to make the customer's experience better. If you're passionate about delivering exceptional customer service, have a strong understanding of products, and are skilled in conflict and resolution management, we want to hear from you!
Key Responsibilities
* Drive brand loyalty and trust through interactive communication and 5-star customer service
- Maintain a positive outlook with a team player attitude and work effectively with customers and employees from multiple departments
- Have a solid understanding of products offered by arenaflex and a strong understanding of which products solve each customer's need
- Interact directly with customers via phone, live web chats, and email regarding service, product, order fulfillment, and returns
- Resolve customer issues by identifying problems and coordinating appropriate corrective action
- Communicate internally with management, sales, and warehouse regarding daily consumer activities and service issues
- Maintain current knowledge of department standards, systems, and processes
- Meet department efficiency metrics, personal goals, and team goals
- Return Merchandise Authorization (RMA) management; manage and process customer returns from request to receipt, to refund
- Warranty Claim Management; manage and process warranty claims and provide appropriate solutions and alternatives as needed
- Work with Customer Service Manager to ensure proper customer service is being delivered
- Perform any other tasks needed by the Customer Service Manager
Requirements
* 1-3 years in a customer service-oriented role
- Retail experience preferred
- A proven ability to consistently deliver excellent customer service
- Ability to tactfully handle stressful and difficult situations using proven processes
- Ability to apply math concepts such as addition, subtraction, and percentages
- Thorough knowledge of Microsoft Office products
- Blue Cherry and Avaya experience or experience with an ERP system is a plus
Essential Qualifications
* Strong verbal and written communication skills in order to communicate effectively with customers
- Ability to quickly, calmly, and professionally engage customers to understand their questions/issues and deliver a solution and experience that surpasses expectations
- Self-driven to achieve results and work with minimum supervision
- Ability to adapt to change and accept feedback. Be open to new ideas and responsibilities
- Display critical thinking and creativity; meet challenges with resourcefulness and develop innovative approaches and ideas
- Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists
- Ability to follow a variety of written and oral instructions
- Strong planning, organization, and time management skills and a high standard for attention to detail
- Be comfortable working with computers and web-based applications
Preferred Qualifications
* Experience in the e-commerce or retail field
- Strong understanding of products offered by arenaflex and a strong understanding of which products solve each customer's need
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Experience with CRM software and other customer service tools
Work Environment and Company Culture
* arenaflex offers a fun, casual, and laid-back atmosphere
- Our employees enjoy a rich history of over 100 years in the making that embraces the tradition of hard work, distinction, and providing unsurpassed quality products to our customers
- We pride ourselves on a rich history of over 100 years in the making that embraces the tradition of hard work, distinction, and providing unsurpassed quality products to our customers
- Our team is like a family, and we're looking for someone who shares our values and is eager to be part of our journey
Compensation and Benefits
* Salary Range: $18.27 - $19.50 ($38,001 – $40,560)
- arenaflex offers spectacular benefits to ensure its employees are happy and healthy, and the Company firmly believes in the importance of maintaining a proper work-life balance
- Our success lies in the hands of our dedicated and loyal staff – and we only employ the best!
How to Apply
If you're a customer service enthusiast with a passion for building strong relationships and providing memorable brand experiences, we want to hear from you! Apply now and join our team in Denver, CO. Apply for this job