Experienced Customer Care Representative – Medical Environment Expertise Preferred – Full-Time Remote Opportunity
Are you a customer-focused professional with a passion for delivering exceptional service in a fast-paced medical environment? Do you thrive in a dynamic, remote work setting where you can utilize your skills to make a meaningful impact? If so, we invite you to join arenaflex as an Experienced Customer Care Representative. As a key member of our team, you will play a vital role in providing top-notch support to our customers, ensuring their needs are met with empathy, understanding, and expertise.
About arenaflex
arenaflex is a leading provider of innovative solutions in the healthcare industry. Our mission is to empower healthcare professionals and organizations with cutting-edge technology, expert guidance, and exceptional customer service. We are committed to fostering a culture of collaboration, innovation, and continuous learning, where our employees can grow, develop, and thrive.
Job Summary
As an Experienced Customer Care Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and answering inquiries in a timely and professional manner. You will work closely with our team to ensure seamless communication, accurate information, and prompt resolution of customer concerns. This is a full-time remote opportunity, requiring a minimum initial 2-3 weeks of in-person training at our office in the DFW area before transitioning to a fully remote work environment.
Key Responsibilities
* Answer customer inquiries and resolve issues in a timely and professional manner
- Utilize multiple systems to research medical claim statuses and patient eligibility on behalf of providers
- Generate faxes and emails as needed
- Communicate with account management staff and others to research and resolve issues with claims processing
- Provide training to new staff members
- Perform other job-related duties as assigned
Essential Functions
* Confer with providers by telephone or in person to provide information about products and services
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve provider's problems
- Contact providers to respond to inquiries or to notify them of investigation results
- Meet customer satisfaction targets and performance goals as set by supervisor
- Handle medium to large call volumes on a consistent basis
- Have the ability to respond to customers via phone or internet
- Utilize multiple systems to research medical claim statuses and patient eligibility on behalf of providers
- Generate faxes and emails
- Answer general medical claims program questions when contacted by providers
- Communicate with account management staff and others to research and resolve issues with claims processing
- Training of new staff
Preferred Skills & Abilities
* High School Degree required
- One to three years related experience in a medical environment or customer service center preferred
- Pharmacy Technician Certification preferred but not required
- Ability to fluently speak, read, and write in English
- Bilingual (Spanish) a plus
- A thorough, dependable, detail-oriented approach to work with excellent communication skills
- Ideal candidate must possess attentive listening skills and the ability to provide a high level of customer service experience
- Knowledge of pharmacy services preferred
- Knowledge of Federal healthcare preferred
- Demonstrated ability to work with a team of colleagues who represent a diversity of work and conflict resolution styles
Physical Demands
* Stand: O (Occasionally)
- Walk: O (Occasionally)
- Sit: C (Constantly)
- Handling / Fingering: F (Frequently)
- Reach Outward: F (Frequently)
- Reach Above Shoulder: O (Occasionally)
- Climb: N (Not Applicable)
- Crawl: N (Not Applicable)
- Squat or Kneel: N (Not Applicable)
- Bend: O (Occasionally)
- 10 lbs or less: O (Occasionally)
- 11-20 lbs: O (Occasionally)
- 21-50 lbs: N (Not Applicable)
- 51-100 lbs: N (Not Applicable)
- Over 100 lbs: N (Not Applicable)
- Push/Pull: O (Occasionally)
- 12 lbs or less: O (Occasionally)
- 13-25 lbs: O (Occasionally)
- 26-40 lbs: N (Not Applicable)
- 41-100 lbs: N (Not Applicable)
Work Environment
* General office environment
- Work is generally sedentary in nature but may require standing and walking for up to 10% of the time
- The working environment is generally favorable
- Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.
Benefits & Perks
* Competitive hourly rate: $21.00 to $23.00 per hour (DOE)
- Comprehensive training program
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Flexible remote work arrangement
- Access to cutting-edge technology and tools
- Recognition and rewards for outstanding performance
How to Apply
If you are a motivated and customer-focused professional with a passion for delivering exceptional service in a fast-paced medical environment, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job