Experienced Customer Success Representative – Part-time (Remote Opportunity) in Suffolk, VA

Join arenaflex, a leading American food company with agricultural roots and a global reach, in their mission to produce "Good food. Responsibly." Are you passionate about delivering exceptional customer experiences and driving business growth? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to apply for the Experienced Customer Success Representative role at arenaflex, a company that values its people and strives to create a fair, ethical, and rewarding work environment.

About arenaflex

Headquartered in Smithfield, Va. since 1936, arenaflex is an American food company with a rich history and a global presence. With more than 60,000 jobs globally, we are dedicated to producing high-quality products and serving as one of the world's leading vertically integrated protein companies. Our commitment to sustainability has led us to pioneer industry-leading standards, including becoming carbon negative in our U.S. company-owned operations and reducing GHG emissions 30 percent across our entire U.S. value chain by 2030.

Your Opportunity

As an Experienced Customer Success Representative at arenaflex, you will play a critical role in guiding the life cycle of orders, from entry into our system to arrival with the customer. You will proactively partner with Supply Planning and Demand Planning to resolve shortages, collaborate with the transportation team to provide updates, and handle late/light order approvals. Your strong communication and problem-solving skills will enable you to develop trusted relationships with customers, manage a high volume of communication/requests, and resolve issues in a timely and accurate manner.

Key Responsibilities

• Guide the life cycle of orders, from entry into our system to arrival with the customer

• Proactively partner with Supply Planning and Demand Planning to resolve shortages
• Collaborate with the transportation team to provide updates to customers, sales, and brokers
• Handle late/light order approvals to process and ship under standard lead time
• Ensure all order management guidelines are followed to minimize errors and maximize Supply Chain efficiency
• Assist in managing Customer Master Data to ensure customer records are accurate and order entry is not delayed
• Assist claims department on matters related to incorrect or rejected orders
• Develop strong and trusted relationships with customers through timely and accurate communications
• Manage a high volume of communication/requests, resolving issues in an accurate and timely manner
• Maintain and update documents related to customer accounts
• Conflict resolution: Learn to defuse high-pressure situations and remain solutions-driven
• Host calls with sales, supply chain partners, and customers when issues/concerns arise
• Accountable for promoting increased order size, direct plant shipments, and various customer programs/initiatives

Qualifications

To succeed in this role, you will need:

• High School Diploma or General Education Degree (GED) and 2+ years' relevant experience, required
• Bachelor's Degree, preferred
• Knowledge of Microsoft Office, Outlook, Excel, and PowerPoint
• Good ability to make decisions and problem-solving account management
• Good written and verbal communication skills
• Ability to accept constructive feedback
• Sound ability to manage conflict
• Must be able to multi-task with many competing day-to-day activities with competing priorities
• Flexibility to adapt to a varied work schedule
• Must be able to maintain a high level of confidentiality
• Ability to work well with others in a fast-paced, dynamic environment
• Ability to be respectful, approachable, and team-oriented while building strong working relationships and a positive work environment

Benefits and Career Growth

As an arenaflex team member, you will enjoy:

• Competitive hourly rate: $15.87 - $23.40 per hour
• Comprehensive benefits package, including education benefits available to full and part-time team members on their first day of employment
• Opportunities for career growth and development, including training designed to help you advance professionally
• A dynamic and supportive work environment that values its people and strives to create a fair, ethical, and rewarding work environment
• The chance to work with a leading American food company that is committed to producing "Good food. Responsibly."

Work Environment and Culture

arenaflex is a company that values its people and strives to create a fair, ethical, and rewarding work environment. Our culture is built on the principles of respect, approachability, and teamwork, and we are committed to providing a safe and inclusive workplace for all employees.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for the Experienced Customer Success Representative role at arenaflex. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veterans status, status as a disabled individual, or any other protected group status or non-job characteristic as directed by law. Apply for this job