Experienced Licensed P&C Customer Service Representative (Remote) Georgia

At arenaflex, we're on a mission to help individuals pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients. As a Licensed Property and Casualty or Personal Lines Insurance Customer Service Representative, you'll play a vital role in providing outstanding support to existing members, helping them navigate their insurance needs, and delivering exceptional customer experiences.

About arenaflex

arenaflex is a leading provider of customer experience solutions, dedicated to helping businesses thrive in a rapidly changing world. Our team of experts is passionate about delivering innovative, data-driven solutions that drive business growth and customer satisfaction. With a strong commitment to our values and mission, we strive to create a work environment that's engaging, inclusive, and rewarding for all our team members.

Job Summary

We're seeking a highly skilled and experienced Licensed Property and Casualty or Personal Lines Insurance Customer Service Representative to join our team. As a remote worker, you'll be responsible for fielding inbound communication from our client's members, providing expert guidance on insurance-related matters, and delivering exceptional customer experiences. This is a non-sales role, and you'll have the opportunity to work with a variety of clients, developing your knowledge and skills in a fast-paced and dynamic environment.

Key Responsibilities

* Field inbound communication (phone, email, chat, social media, etc.) from our client's members regarding their insurance needs

• Utilize knowledge of personal lines insurance to help members with quotes, new business, rating, policy, billing, payment, underwriting, contract, and coverage provisions, and premium changes
• Begin by thoroughly understanding the customer's need, asking clarifying questions to gather more information, and utilizing resources to conduct research and present the customer with a resolution
• Understand members' life events that may offer sales cues
• Correspond with customers, clients, insurance carriers, and internal sources to provide coverage information and policy recommendations
• Execute various client service transactions, including policy endorsements, certificates, binders, cancellations, or other tasks
• Adhere to performance metrics and quality standards
• Provide expert solutions to customers, demonstrating a deep understanding of insurance products and services

Essential Qualifications

* Must reside in the state of Georgia

• Active Resident Property and Casualty or Personal Lines License
• Minimum 1 year of customer service experience required
• 1 year of call center experience is required
• High School diploma or GED required
• Strong written and verbal communication skills
• Professional, articulate voice and listening skills
• Maintain member privacy
• Internet & research skills ability to research and quickly become an expert in a variety of subjects
• Computer savvy and can resolve minor technical issues with minimal assistance
• Typing 25 words per minute with 90% accuracy
• Ability to critically think through situations and solutions
• Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude
• Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance
• At ease with multi-tasking in several computer applications at once while holding a conversation with a customer

Preferred Qualifications

* Experience working in the insurance industry

• Knowledge of personal lines insurance products and services
• Strong analytical and problem-solving skills
• Ability to work in a team environment and collaborate with colleagues
• Experience with customer relationship management (CRM) software
• Familiarity with arenaflex's products and services

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong analytical and problem-solving skills
• Ability to work in a fast-paced, dynamic environment
• Self-motivated and able to work independently
• Strong typing skills (25 words per minute with 90% accuracy)
• Ability to critically think through situations and solutions
• Strong research skills and ability to quickly become an expert in a variety of subjects
• Computer savvy and able to resolve minor technical issues with minimal assistance
• Ability to maintain member privacy and confidentiality

Career Growth Opportunities and Learning Benefits

* arenaflex is committed to helping our team members grow and develop their careers. We offer a range of training and development programs, including: + Qualfon University scholarship program: further your education and earn a college degree + FREE access to personal and professional support through the Qualfon Care Coaches' program + Medical, dental benefits, vision, and life & accident insurance for full-time employees + Competitive wages + Paid time off + Opportunities for career advancement and professional growth

• arenaflex is dedicated to creating a work environment that's engaging, inclusive, and rewarding for all our team members. We believe in the importance of work-life balance and offer a range of benefits to support our team members' well-being.

Work Environment and Company Culture

* arenaflex is a remote-friendly company, and this role will be performed from home.

• We're committed to creating a work environment that's inclusive, diverse, and respectful.
• Our team is passionate about delivering exceptional customer experiences and is dedicated to helping our clients achieve their goals.
• We're a fast-paced and dynamic company, and we're looking for team members who are self-motivated, adaptable, and able to work in a team environment.

Compensation and Benefits

* Hourly pay rate: $22.50

• Medical, dental benefits, vision, and life & accident insurance for full-time employees
• Competitive wages
• Paid time off
• Opportunities for career advancement and professional growth
• arenaflex is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status, and any other characteristic protected under applicable federal, state, or local law.

How to Apply

If you're a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [[email protected]](mailto:[email protected]). We look forward to hearing from you! Apply for this job