Experienced Customer Service Analyst – Education Management Systems Support
At arenaflex, we're dedicated to empowering educators and learners worldwide with innovative solutions and exceptional support. As a Customer Service Analyst, you'll be part of a dynamic team that provides top-notch assistance to our customers and employees, ensuring seamless experiences with our Education Management Systems. If you're passionate about delivering outstanding customer service, possess a strong educational background, and thrive in a fast-paced environment, we invite you to join our team.
About arenaflex
arenaflex is a global leader in education, committed to helping people realize their full potential through learning. Our purpose is simple: to empower individuals to achieve their goals and make a meaningful impact in the world. With a rich history and a passion for innovation, we've become the world's lifelong learning company. Our dedication to diversity, equity, and inclusion drives us to create a workplace where everyone feels valued, respected, and empowered to succeed.
Responsibilities
As a Customer Service Analyst, you'll play a vital role in providing exceptional support to our customers and employees. Your primary responsibilities will include:
- Handling inbound calls professionally, accurately, consistently, and efficiently
- Working to problem-solve issues that are called in or assigned, until the issue is resolved
- Transferring inbound calls to the appropriate staff when applicable
- Working with IssueAware tickets (those assigned and those created), SalesForce, and other programs as needed to track and resolve issues
- Developing and maintaining an in-depth expertise in Connexus, Pearson Connexus, third-party resources, and school year cycle tasks to support teachers and school staff
- Completing various projects such as meeting presentations or customer service training reviews as defined by Leadership
- Collaborating with the Technical Enablement Support team, schools, and other corporate departments to ensure seamless support and training
- Taking a lead role in at least one project planning area (School Representatives Lead, Salesforce, etc.)
Qualifications
To succeed in this role, you'll need:
- A degree in Education, Education Technology, or a related field (prior experience with arenaflex can substitute for this requirement)
- Prior experience working within an arenaflex-supported school or program
- Familiarity with the Learning Management Systems (Pearson Connexus, or GradPoint)
- Exceptional phone manners and customer-service skills
- Clear verbal and written communications
- Effective and consistent interpersonal skills
- Positive attitude with a customer-focused approach
- High degree of adaptability and flexibility
- Commitment to a regular schedule with hours from 9:00 am EST – 6:00 pm EST following break protocols as outlined by the employee handbook
- Demonstrated ability to work well in a fast-paced environment
- Ability to multi-task and respond to change
- Team player track record and commitment to a group-oriented approach
- Technologically proficient (especially with Microsoft OS, MS Office, and Google Applications)
- Help Desk queue agent experience is preferred
Benefits and Perks
As a valued member of our team, you'll enjoy:
- Competitive compensation and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Access to cutting-edge technology and resources
- Flexible work arrangements and work-life balance
- Comprehensive training and support to ensure your success
How to Apply
If you're passionate about delivering exceptional customer service and possess the skills and qualifications we're looking for, we invite you to apply for this exciting opportunity. Please submit your application through our website by [insert date]. We can't wait to hear from you!
Equal Opportunities Employer
arenaflex is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. All employment is decided based on qualifications, merit, and business need. We strive for a workforce that reflects the diversity of our communities. If you're an individual with a disability and require reasonable accommodations, please email [insert email]. Apply for this job