Experienced Night Shift Customer Service Representative (Remote) – Join arenaflex Team!
At arenaflex, we're on a mission to revolutionize the logistics industry with innovative solutions and exceptional customer service. As a Night Shift Customer Service Representative, you'll play a vital role in ensuring the smooth operation of our 3rd shift operations, providing top-notch support to our drivers and customers during overnight hours. If you're a calm-under-pressure professional with excellent communication skills and a passion for logistics, we want to hear from you!
About arenaflex
arenaflex is a leading provider of logistics and transportation solutions, dedicated to delivering exceptional service and support to our customers and drivers. Our team is passionate about innovation, customer satisfaction, and employee growth. We're committed to creating a positive and inclusive work environment that fosters collaboration, creativity, and success.
Shift Details
* Sunday–Thursday, 10:00 p.m. – 6:30 a.m. CST
- Remote position, working from the comfort of your own home
- Must live within 35 miles of Kaukauna, WI, to facilitate in-office training
About the Role
As a Night Shift Customer Service Representative, you'll be responsible for:
- Scheduling, assigning, and monitoring loads using TruckMate or similar Transportation Management Systems (TMS)
- Communicating with drivers and driver managers to align schedules and priorities
- Monitoring load progress to ensure on-time pickup and delivery
- Addressing customer and driver concerns with professionalism and clarity
- Balancing the needs of drivers, dispatchers, and customers to ensure smooth night operations
- Maintaining accurate records and inputting updates within our systems
What We're Looking For
* Prior experience in a transportation, dispatch, or logistics support role
- Familiarity with TruckMate or similar TMS (a strong plus)
- Excellent written and verbal communication skills
- Strong attention to detail and multitasking abilities
- Ability to stay organized and focused during overnight hours
- Tech-savvy, self-motivated, and comfortable working independently
- Must be located in the U.S. and authorized to work in the U.S.
Why You'll Love Working With Us
* 100% remote position – work from home and enjoy a better work-life balance
- Stable hours – consistent 3rd shift schedule, Sunday through Thursday
- Supportive team culture and responsive leadership
- Opportunity to grow with a company that values your contribution
- Make a real impact in a mission-critical role
What We Offer
* Competitive hourly rate: $20.00 - $23.00 per hour
- Full-time position with expected hours of 40 per week
- Comprehensive benefits package, including:
+ 401(k) + 401(k) matching + Dental insurance + Flexible schedule + Health insurance + Paid time off + Vision insurance + Work from home
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their skills. As a Night Shift Customer Service Representative, you'll have access to:
- Ongoing training and development programs to enhance your skills and knowledge
- Opportunities for career advancement and professional growth
- Collaborative and supportive team environment that fosters learning and innovation
- Access to industry-leading tools and technologies to stay ahead of the curve
Work Environment and Company Culture
arenaflex is a dynamic and inclusive work environment that values diversity, equity, and inclusion. We're committed to creating a positive and supportive culture that fosters collaboration, creativity, and success. As a Night Shift Customer Service Representative, you'll be part of a team that's passionate about delivering exceptional service and support to our customers and drivers.
How to Apply
If you're a motivated and detail-oriented professional with a passion for logistics and customer service, we want to hear from you! Click the link below to submit your application and join our team of dedicated professionals. Apply To This Job Apply for this job Apply for this job