Experienced Customer Success Director, Advertising – Driving Revenue Growth and Customer Satisfaction at arenaflex

About arenaflex

arenaflex is revolutionizing the way brands sell online with its AI-powered digital commerce platform. Our unified ecommerce management solutions empower brands to make smarter, faster decisions through insights that optimize the digital shelf, increase retail media ROI, and fuel incremental sales across the world's largest marketplaces. With a global network of more than 900 retailers, our end-to-end platform helps 2,200+ of the world's leading brands streamline marketing, supply chain, and sales operations to profitably grow market share in more than 50 countries. Learn more at arenaflex.ai.

The Role

Fueled by our customer and business growth, we're looking for an Experienced Customer Success Director to run and grow relationships with our customers, ensuring the successful creation and execution of advertising strategies. The primary objective of this role at arenaflex is to orchestrate effective advertising campaigns that contribute to clients' revenue growth. In this role, you will collaborate with the Advertising Team and cross-functional partners to devise and implement advertising strategies tailored to meet clients' business objectives.

Since we partner with e-commerce sales and marketing operations teams on growing their Amazon business, our Customer Success Directors need to be skilled at understanding the customer's business priorities and able to map the product capabilities of arenaflex and the Amazon or other retailers' ecommerce platforms.

This is a remote role in the U.S. with a strong preference given to candidates in the St. Louis, MO area.

What You'll Do

• Lead a team of eCommerce advertising experts to execute media through our Retail Media platform and drive customer sales.
• Understand customer needs, to then plan, organize, and manage all phases of a joint success plan, then focus on how we use our product to help customers meet those needs.
• Be an expert on the arenaflex platform and act as a vital resource for helping with training, questions, and troubleshooting customer issues.
• Manage client's advertising budget and drive success.
• Be a subject matter expertise in Ecommerce advertising for our customers, guiding them on how to drive growth for our customers.
• Perform deep data analysis to answer the client's strategic questions, and drive action.
• Move the needle with respect to the client's KPIs and continuously showcase the value of arenaflex's platform throughout the engagement period.
• Collaborate with our internal teams to shape new features.
• Advise our Sales team on upselling & cross-selling opportunities that will help our customers succeed.

What You'll Bring

• Bachelor's degree, preferably in Business, Marketing, Communication, Economics, or related field.
• 8+ total years of professional work experience.
• 6+ years experience in running Enterprise level Retail Media campaigns.
• Experience managing Paid Search marketing budgets in the multi-million dollar range (specifically on Amazon, Walmart, Kroger, Instacart) at well-respected agencies for large enterprise brands.
• Well-versed in Bid and Budget management, content optimization, and promotion planning.
• An analytical approach to problem-solving with advanced Excel skills.
• Project management experience and ability to anticipate and mitigate risks.
• Proven Experience in working with VP, SVP, and C-level executives of enterprise-level companies.
• Excellent presentation and communication skills, including both oral and written.

• Track record of retaining and renewing Enterprise customers in the SaaS space.

Compensation and Benefits

The typical base pay range for this role across the US is USD: $129,000 - $177,000/per year. This base pay range may be inclusive of several career levels at arenaflex and will be narrowed based on a number of factors, including the candidate's experience, qualifications, and location.

Base salary is just one part of your total rewards package at arenaflex. You may also be eligible for long-term incentives, in the form of company stock options, as well as potential discretionary bonuses. You will also receive access to:

• Comprehensive medical, vision, and dental coverage.
• A 401(k)-retirement plan.
• Short & long-term disability insurance.
• Life insurance.
• Paid parental leave.
• Monthly reimbursements for gym, phone, and internet.
• 10+ paid company holidays in each calendar year, quarterly Global Recharge Fridays, and unlimited PTO.

Why Join arenaflex?

At arenaflex, we're passionate about empowering brands to succeed in the ever-evolving world of e-commerce. Our team is dedicated to delivering exceptional customer experiences, and we're looking for talented individuals who share our vision. If you're a motivated and results-driven professional with a passion for customer success, we encourage you to apply for this exciting opportunity.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other category prohibited by applicable law.

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